A small amount of data persists in the outgoing Miscellaneous Communications queue in Groove (916384)

RESOLUTION

To resolve this issue, follow these steps:

1. Inventory your workspaces, and then uninvite all members that you suspect no longer exist or are suspended.
2. Inventory your contacts, and then remove all contacts that you suspect no longer exist or are corrupted.
3. Locate your computer listing.
   • To do this in Groove Virtual Office 3.x, click Preferences on the Options menu, and then click the Account tab.
   • To do this in Groove Workspace 2.x, click My Computers.
   Remove any computers that show a synchronization error message or that you know no longer exist.

If these steps do not resolve this problem, you must run Grooveclean.exe.

Important Run Grooveclean.exe only if you know the password for this account. This operation removes the Save Password setting. This may make your account inaccessible.

To run Grooveclean.exe, follow these steps:

1. Click the Groove icon in the notification area, and then click Exit Groove or Shut Down Groove.
2. In Windows Explorer, locate your Groove bin directory.
   
   Note By default, the bin directory is in C:\Program Files\Groove Networks\Groove\bin.
3. Double-click Grooveclean.exe.
4. Restart Groove.

Note After you log on to your account, Groove may be set to work offline. In this case, you will see a red X on the Groove icon in the notification area. If this occurs, click the icon and change the Work Offline setting.