How to delete a Groove account when you can no longer log on to it (916375)

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To delete an account within Groove, you must be able to supply the password for that account. The only way around this restriction is to delete all the Groove data from your computer. This procedure also deletes the current account and workspaces.

You may want to delete an account when the account causes problems. For example, if an account still receives frequent notification messages, you may want to delete it.

You can preserve your current, valid account and the workspaces so that you can restore them after you delete the local data. To do this, use one of the following methods.

Method 1: Save and restore data by using multiple computers

If you have two computers available, the easiest and most complete way to preserve your data is to use the multiple computers method. When you use this method, you copy the account and the workspaces onto a second computer. Then, you clean the account and the workspaces off the computer that has the old account. Then, you restore the account and the workspaces to the first computer.

To do this, follow these steps:

1. Follow the instructions about how to use the account on another computer in the Groove User's Guide. For Groove Virtual Office 3.x, visit the following Groove Networks Web site:

   http://docs.groove.net/htmldocs/guide/platform/accounts/accounts_computers/accounts_computers_multiple_install.htm

2. On the second computer, fetch all the workspaces, and then confirm that those fetches are complete.
   
   Note If you use file download limits, and you might have the only copy of a particular file, make sure that file is transferred additionally. For more information about file download limits, visit the following Groove Networks Web site:

   http://docs.groove.net/htmldocs/guide/tools/general/documentshare/files3x_download_settings.htm

3. Save the account on the second computer.
4. Clean the Groove data off the first computer. For more information about how to use GrooveClean.exe to delete Groove data, click the following article number to view the article in the Microsoft Knowledge Base:

   907854 How to use GrooveClean.exe to delete Groove data

5. On the first computer, start Groove, and then select Use an existing account to transfer the account.
6. Fetch all the workspaces to the first computer.

Method 2: Save the account and the workspaces to file

You can save the account and the workspaces to a backup file.

Note Make sure that you save those workspaces in which you are the only member. For more information about how to preserve and to restore data by using backup files, click the following article number to view the article in the Microsoft Knowledge Base: Note When you create an account backup file, you do not save the workspace data. You save only references to those workspaces. If you do not use the multiple computers option, you must be reinvited to the workspaces by other members to see changes to those workspaces.