The Automatic Updates service may stop responding (914810)



The information in this article applies to:

  • Microsoft Windows Server 2003, Enterprise Edition
  • Microsoft Windows Server 2003, Standard Edition
  • Microsoft Windows XP Professional
  • Microsoft Windows XP Home Edition
  • Microsoft Windows 2000 Server

SYMPTOMS

The Automatic Updates service may increase memory consumption over time and may eventually become unresponsive. The memory consumption increases quickly if the Automatic Updates detection cycle policy is set to do detection frequently, such as every 2 hours.

RESOLUTION

Hotfix information

Microsoft Windows Server 2003

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.Prerequisites There are no prerequisites to apply this hotfix. Restart requirementYou must restart your computer after you apply this hotfix package.Hotfix replacement informationThis hotfix package is not replaced by any later hotfix package.Registry informationTo use one of the hotfixes in this package, you do not have to make any changes to the registry.File information The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003
File nameFile versionFile sizeDateTime
Msi.dll3.1.4000.26482,891,77625-Feb-200602:24

Microsoft Windows XP

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.Prerequisites There are no prerequisites to apply this hotfix. Restart requirementYou must restart your computer after you apply this hotfix package.Hotfix replacement informationThis hotfix package is not replaced by any later hotfix package.Registry informationTo use one of the hotfixes in this package, you do not have to make any changes to the registry.File information The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows XP
File nameFile versionFile sizeDateTime
Msi.dll3.1.4000.26482,891,77604-Apr-200605:29

Microsoft Windows 2000 Server

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.Prerequisites There are no prerequisites to apply this hotfix. Restart requirementYou must restart your computer after you apply this hotfix package.Hotfix replacement informationThis hotfix package is not replaced by any later hotfix package.Registry informationTo use one of the hotfixes in this package, you do not have to make any changes to the registry.File information The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows 2000 Server
File nameFile versionFile sizeDateTime
Msi.dll3.1.4000.27062,891,77604-Jul-200608:04

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates


Modification Type:MajorLast Reviewed:7/26/2006
Keywords:kbWin2000FixNoSP kbWinServ2003preSP2fix kbWinXPpreSP3fix kbExpertiseBeginner kbfix kbbug kbQFE kbhotfixserver kbpubtypekc KB914810 kbAudITPRO