The sound quality of audio chat degrades when you add lots of data to a Groove workspace (914601)

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SYMPTOMS

When you add lots of data to a workspace, the sound quality of audio chat degrades in Groove Virtual Office or in Groove Workspace.

CAUSE

When you add lots of data a workspace at the same time, performance can be temporarily affected both locally and on the network. When you add lots of data to a workspace, Groove requires the following:

More network resources to send or receive the data
More processor resources to encrypt the data
More disk space to store the data

As long as these operations are in progress, Groove may not respond to commands immediately. Additionally, other network or processor applications may be adversely affected. Because sound connections require significant bandwidth and processing, the sound quality in audio chat is especially prone to a degradation in performance.

WORKAROUND

To work around this problem, wait for the data to be copied to the workspace before you use audio chat.

Modification Type:

Major

Last Reviewed:

3/17/2006

Keywords:

kbprb kbExpertiseInter kbtshoot KB914601 kbAudKnowledgeWorker