Error message when you restore a Windows Server 2003 Service Pack 1-based backup on a Windows Server 2003-based computer: "Windows could not start because of an error in the software" (914049)
The information in this article applies to:
- Microsoft Windows Server 2003, Enterprise Edition
- Microsoft Windows Server 2003, Standard Edition
- Microsoft Windows Server 2003, Web Edition
- Microsoft Windows Server 2003, Standard x64 Edition
- Microsoft Windows Server 2003, Enterprise x64 Edition
- Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
SYMPTOMSYou restore a Microsoft Windows Server 2003 Service Pack 1 (SP1)-based backup
on a computer that is running Windows Server 2003. After you restart the
computer, you may receive the following error message: Windows could not start because of an error in the software.
Please report this problem as : load needed DLLs for kernel. Please contact
your support person to report this problem. CAUSEThis problem may occur if the Hal.dll and Ntoskrnl.exe files
are mismatched.RESOLUTIONTo resolve this problem, use one of the following methods:
- Expand
and copy the
correct Hal.dll and Ntoskrnl.exe files from
the Windows Server 2003 SP1 CD
to the Windows Server 2003-based computer before you
restore the
backup. For more
information about how to replace the Hal.dll and Ntoskrnl.exe files, click the
following article number to view the article in the Microsoft Knowledge Base:
164448
Error message: Load needed DLLs
for kernel
Note The steps that are described in Knowledge Base article 164448 apply
to Windows Server 2003.
- Install
Windows Server 2003 SP1 on a new disk drive before you restore the backup. Install Windows Server 2003 SP1 by using Windows Update Web site, the Microsoft Update Web site, or Windows
Server Update Services (WSUS).
For more
information about how to obtain the latest service pack for Windows Server
2003, click the following article number to view the article in the Microsoft
Knowledge Base: 889100
How to obtain the latest service pack for Windows Server 2003
STATUSMicrosoft
has confirmed that this is a problem in the Microsoft products that are listed
in the "Applies to" section.
Modification Type: | Minor | Last Reviewed: | 3/9/2006 |
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Keywords: | kbServer kbwindowsupdate kbMsg kbtshoot kbprb KB914049 kbAudITPRO |
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