Error message when you change existing appointments in quick succession in Microsoft CRM Sales for Outlook: "An error occurred while trying to synchronize the appointment information to the Microsoft CRM System" (913650)


The information in this article applies to:

  • Microsoft Business Solutions CRM Sales for Outlook, when used with:
    • Microsoft CRM 1.2
  • Microsoft CRM 1.2

SYMPTOMS

When you change existing appointments in quick succession in Microsoft Business Solutions CRM Sales for Outlook (the Outlook client), you may receive the following error message:
An error occurred while trying to synchronize the appointment information to the Microsoft CRM System.
When you view the data in the error report, the report contains an error signature that resembles the following error signature:
Application nameApplication versionModule nameModule versionOffset
Outlook.exe11.0.6353.0Crmaddin.dll1.2.3297.1000754c1

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem.

To resolve this problem immediately, contact Microsoft Business Solutions Technical Support to obtain the hotfix. You can log on to the Microsoft Business Solutions Support site and create a new support request. To do this, visit the following Microsoft Web site:

https://mbs.microsoft.com/support/newstart.aspx

You can also contact Microsoft Business Solutions Technical Support by telephone at (888) 477-7877.

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Business Solutions Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

Installation information

Install this hotfix on computers that are running Microsoft CRM 1.2 Client and Microsoft CRM Sales for Outlook.

Prerequisites

No prerequisites are required to apply this hotfix.

Removal information

You cannot remove this hotfix.

Restart requirement

If you are prompted, restart the computer after you install this hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
File nameFile versionFile sizeDateTime
Activities.dll1.2.3297.213756,44802-Feb-200603:45
Alllookups.xmlNot Applicable7,16601-Feb-200623:53
Attachmenthandler.dll1.2.3297.213453,36002-Feb-200603:45
Communications.dll1.2.3297.213895,72002-Feb-200603:46
Contract.dll1.2.3297.213801,50402-Feb-200603:46
Crmaddin.dll1.2.3297.213744,16002-Feb-200603:46
Crmclientreplication.dll1.2.3297.213375,54402-Feb-200603:45
Customerservice.dll1.2.3297.213920,29602-Feb-200603:47
Edit.aspxNot Applicable17,40901-Feb-200623:53
Microsoft.crm.application.components.platform.dll1.2.3297.213109,35202-Feb-200603:37
Products.dll1.2.3297.2131,235,68002-Feb-200603:48
Sfa.dll1.2.3297.2131,116,88002-Feb-200603:47
Stage.aspxNot Applicable3,45901-Feb-200623:53

MORE INFORMATION

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Modification Type:MinorLast Reviewed:9/8/2006
Keywords:kbcalendar kberrmsg kbBug kbHotfixServer kbQFE kbMBSMigrate kbpubtypekc KB913650 kbAudEndUser
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