The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.
SYMPTOMS
When you try to create an order from a quote in Microsoft Dynamics CRM 3.0, the order is not created. Additionally, you receive the following error message:
The Microsoft CRM Server is unavailable.
There is a problem communicating with the Microsoft CRM Server. The server might be unavailable. Try again later. If the problem persists, contact you system administrator.
If you have the
DevErrors parameter enabled, the following error is logged in the Web.config file:
[COMException (0x80004005): Unspecified error]
Microsoft.Crm.Platform.ComProxy.CRMQuoteClass.ConvertToSalesOrder(CUserAuth& Caller, String QuoteId, String ColumnSetXML) +0
Microsoft.Crm.Application.Platform.Quote.CreateOrder()
Microsoft.Crm.Web.SFA.QuoteDetailPage.DoAcceptQuote(Object sender, DataEventArgs e)
Microsoft.Crm.Web.SFA.QuoteDetailPage.acceptQuote(Object sender, DataEventArgs e)
Microsoft.Crm.Application.Forms.DataEventProcessor.Raise(FormEventId eventId, FormState state, User user, String objectId, Entity entity)
Microsoft.Crm.Application.Forms.AppForm.RaiseDataEvent(FormEventId eventId)
Microsoft.Crm.Application.Forms.EndUserForm.Initialize(Entity entity)
Microsoft.Crm.Application.Forms.CustomizableForm.Execute(Entity entity, String formId, String formType)
Microsoft.Crm.Application.Forms.CustomizableForm.Execute(Entity entity)
Microsoft.Crm.Web.SFA.QuoteDetailPage.ConfigureForm()
Microsoft.Crm.Application.Controls.AppPage.OnPreRender(EventArgs e)
System.Web.UI.Control.PreRenderRecursiveInternal() +62
System.Web.UI.Page.ProcessRequestMain() +1499
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Business Solutions CRM 3.0 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Installation information
Install this hotfix on computers that are running Microsoft CRM Client or Microsoft CRM Server.
Prerequisites
There are no prerequisites to apply this hotfix.
Removal information
To remove this hotfix from a computer that is running Microsoft Windows 2000, Microsoft Windows XP, or Microsoft Windows Server 2003, click
Add or Remove Programs in Control Panel.
System administrators can use the Spunist.exe utility to remove this hotfix from a computer that is running Windows 2000, Windows XP, or Windows Server 2003. The Spuninst.exe utility is located in the following folder:
%windir%\$NTUninstallKB898551$\Spuninst
For more information about package installer parameters, click the following article number to view the article in the Microsoft Knowledge Base:
832475
Description of the new features in the package installer for Windows software updates
Restart requirement
If you are prompted, restart the computer after you install the hotfix.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Client|
| Crmobjectmodel.dll | 3.0.5300.1058 | 6,731,024 | 14-Feb-2006 | 15:18 |
| Microsoft.crm.application.components.platform.dll | 3.0.5300.1058 | 408,344 | 14-Feb-2006 | 13:18 |
Server|
| Crmobjectmodel.dll | 3.0.5300.1058 | 6,731,016 | 14-Feb-2006 | 15:18 |
| Microsoft.crm.application.components.platform.dll | 3.0.5300.1058 | 367,368 | 14-Feb-2006 | 13:17 |