Error message when you open SQL Server 2005 Books Online: "Microsoft Document Explorer cannot be shown because the specified help collection 'ms-help://MS.SQLCC.v9' is invalid" (913392)


The information in this article applies to:

  • Microsoft SQL Server 2005 Standard Edition
  • Microsoft SQL Server 2005 Developer Edition
  • Microsoft SQL Server 2005 Enterprise Edition
  • Microsoft SQL Server 2005 Workgroup

SYMPTOMS

Consider the following scenario. You have two or more language versions of Microsoft SQL Server 2005 Books Online installed side-by-side on a computer. If you uninstall one of the SQL Server 2005 Books Online installations, you cannot open the other installation of SQL Server 2005 Books Online. You receive the following error message:
Microsoft Document Explorer cannot be shown because the specified help collection 'ms-help://MS.SQLCC.v9' is invalid.

CAUSE

This problem occurs because the registration for the "Help" namespace is removed when you uninstall one of the SQL Server 2005 Books Online installations. The registration is shared by all language versions of SQL Server 2005 Books Online.

WORKAROUND

To work around this problem, uninstall the other installation of SQL Server 2005 Books Online by using the Add or Remove Programs tool, and then reinstall SQL Server 2005 Books Online.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Modification Type:MajorLast Reviewed:2/14/2006
Keywords:kbExpertiseAdvanced kbsql2005setup kbprb KB913392 kbAudDeveloper kbAudITPRO
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