RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows XP service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
No prerequisites are required.
Restart requirement
You do not have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The P1 version of this P2 has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
|
Helpsvc.exe | 5.1.2600.2828 | 744,448 | 14-Jan-2006 | 06:12 | x86 |
Installation information
After you install this hotfix, you must run certain commands at a command prompt. To do this, follow these steps:
- Click Start, click Run, type cmd, and then click OK.
- At the command prompt, type cd %Windir%\PCHEALTH\HELPCTR\Binaries,
and then press ENTER.
Note In this command, %Windir% represents the drive where Windows XP is installed. - Type Helpsvc /regserver,
and then press ENTER.
- Type Helpsvc /RAUninstall,
and then press ENTER.
- Type Helpsvc /RAInstall,
and then press ENTER.