Event ID: 20 may be logged frequently on a Windows Server 2003-based computer when you print to a shared network printer (911713)


The information in this article applies to:

  • Microsoft Windows Server 2003, Standard Edition
  • Microsoft Windows Server 2003, Enterprise Edition
  • Microsoft Windows Server 2003, 64-Bit Enterprise Edition

SYMPTOMS

When you print to a shared network printer, the following event may be logged frequently in the System event log of a computer that is running Microsoft Windows Server 2003:Event ID: 20
Source: Print
Description:
Printer Driver PrinterDriverName was added or updated. Files: ListOfUpdatedFilesYou may also experience excessive bandwidth consumption.

CAUSE

This problem may occur if the drivers for a shared printer are not installed on the client computer. The Windows Spooler service copies the drivers to the client computer and logs this event as an informational message.

You experience this problem even if no printer driver was added or updated on the client computer.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

You must install Windows Server 2003 Service Pack 1 befor eyou install this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfix.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, Itanium-based versions

File nameFile versionFile sizeDateTimePlatform
Localspl.dll5.2.3790.2579968,19230-Nov-200501:53IA-64

Windows Server 2003, x64-based versions

File nameFile versionFile sizeDateTimePlatform
Localspl.dll5.2.3790.2579750,08030-Nov-200501:53x64

Windows Server 2003, x86-based versions

File nameFile versionFile sizeDateTimePlatform
Localspl.dll5.2.3790.2579348,67230-Nov-200503:28x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:7/26/2006
Keywords:kbQFE kbHotfixServer kbtshoot kbBug kbfix kbWinServ2003preSP1fix kbpubtypekc KB911713 kbAudITPRO
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