The Lsass.exe process crashes when you use Kerberos authentication to log on to a MIT realm on a Windows Server 2003 SP1-based domain controller (911185)


The information in this article applies to:

  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003 SP1, when used with:
    • Microsoft Windows Server 2003, Datacenter Edition for Itanium-based Systems
    • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
    • Microsoft Windows Server 2003, Datacenter Edition
    • Microsoft Windows Server 2003, Enterprise Edition
    • Microsoft Windows Server 2003, Standard Edition

SYMPTOMS

When you use Kerberos authentication on a Microsoft Windows Server 2003-based domain controller and try to log on to a Massachusetts Institute of Technology (MIT) Kerberos realm, the Lsass.exe process on the domain controller crashes and the computer restarts. Also, the following events are logged in the system event log:Event ID: 1074
Event Source: USER32
User: NT AUTHORITY\SYSTEM
Computer: ComputerName
Description: The process winlogon.exe has initiated the restart of computer ComputerName on behalf of user for the following reason: No title for this reason could be found.
Reason Code: 0x50006
Shutdown Type: restart
Comment: The system process 'C:\WINDOWS\system32\lsass.exe' terminated unexpectedly with status code -1073740972. The system will now shut down and restart. Event ID: 26
Application popup: System Shutdown - The system is shutting down. Please save all work in progress and log off. Any unsaved changes will be lost.
This shutdown was initiated by NT AUTHORITY\SYSTEM. Shutdown will begin in 57 seconds.
Shutdown message: The system process 'C:\WINDOWS\system32\lsass.exe' terminated unexpectedly with status code -1073740972.
The system will now shut down and restart. Additionally, the following error message is logged in the application event log:
Event ID: 1015 Event Source: Winlogon Event Type: Error Description: A critical system process, C:\WINNT\system32\lsass.exe, failed with status code c0000354. The machine must now be restarted. For more information, see Help and Support Center at http://support.microsoft.com.

CAUSE

This problem occurs because the Windows Server 2003-based domain controller uses Domain Naming System (DNS) lookup to automatically find a trusted MIT realm Key Distribution Center (KDC). The Lsass.exe process that is running on a domain controller experiences a crash when the domain controller uses DNS lookup to automatically find a trusted MIT realm KDC.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.Windows Server 2003, x86-based versions
File nameFile versionFile sizeDateTimePlatform
Kerberos.dll5.2.3790.2575350,72022-Nov-200506:16x86
Windows Server 2003, Itanium-based versions
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Kerberos.dll5.2.3790.2575963,07221-Nov-200517:00IA-64SP1SP1QFE
Wkerberos.dll5.2.3790.2575350,72021-Nov-200517:00x86SP1WOW
Windows Server 2003, x64-based versions
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Kerberos.dll5.2.3790.2575720,89621-Nov-200517:00x64SP1SP1QFE
Wkerberos.dll5.2.3790.2575350,72021-Nov-200517:00x86SP1WOW

WORKAROUND

To work around this problem, use the Ksetup.exe utility to manually add the MIT realm KDCs to the domain controller. To do this, follow these steps.

Note The Ksetup.exe utility is located in the \Support\Tools folder on the Windows Server 2003 CD-ROM.
  1. Click Start, click Run, type cmd.exe, and then click OK.
  2. At the command prompt, type a command that resembles the following, and then press ENTER:

    ksetup /addkdc MTU.EDU kerberos.mtu.edu



    Note In this command, MTU.EDU represents the MIT realm name and kerberos.mtu.edu represents the KDC host name. If you want to add more than one KDC, repeat step 2.
  3. Click Start, click Run, type cmd.exe, and then click OK.
  4. At the command prompt, type a command that resembles the following, and then press ENTER:

    ksetup /addkpasswd MTU.EDU kerberosmaster.mtu.edu



    Note In this command, MTU.EDU represents the MIT realm name and kerberosmaster.mtu.edu represents the KDC master name.
  5. At the command prompt, type exit, and then press ENTER to close the Command Prompt window.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Technical support for x64-based versions of Microsoft Windows

Your hardware manufacturer provides technical support and assistance for x64-based versions of Windows. Your hardware manufacturer provides support because an x64-based version of Windows was included with your hardware. Your hardware manufacturer might have customized the installation of Windows with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your x64-based version of Windows. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/64bit/default.mspx

For product information about x64-based versions of Microsoft Windows Server 2003, visit the following Microsoft Web site:

http://www.microsoft.com/windowsserver2003/64bit/x64/default.mspx

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MajorLast Reviewed:9/20/2006
Keywords:kbBug kbfix kbQFE kbWinServ2003SP1fix kbhotfixserver kbpubtypekc KB911185 kbAudITPRO
©2004 Microsoft Corporation. All rights reserved.