The ActiveSync 4.1 installer program does not appear to be performing any operations (911166)


The information in this article applies to:

  • Microsoft ActiveSync 4.1

SYMPTOMS

When you start to install Microsoft ActiveSync 4.1, the installer program does not appear to be performing any operations.

CAUSE

This problem occurs because the ActiveSync 4.1 installer program installs updates for components that may be used to synchronize information with a Microsoft Windows Mobile 5.0 device. The ActiveSync 4.1 installer program may take several minutes to install these updates. However, the installer program does not indicate any progress in the status bar during the installation process.

RESOLUTION

Before you cancel the ActiveSync 4.1 installation process, confirm that there is no hard disk activity. If there is still hard disk activity, the ActiveSync 4.1 installer program is still running.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about ActiveSync 4.1, visit the following Microsoft Web site:

http://www.microsoft.com/windowsmobile/downloads/activesync41.mspx

Modification Type:MajorLast Reviewed:1/12/2006
Keywords:kbBug kbfix kbprb kbtshoot KB911166 kbAudEndUser
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