Xbox 360: The Xbox 360 Rechargeable Battery Pack does not charge (911110)


The information in this article applies to:

  • Microsoft Xbox 360
  • Microsoft Xbox 360 Wireless Controller
  • Microsoft Xbox 360 Play & Charge Kit
  • Microsoft Xbox 360 Rechargeable Battery Pack
  • Xbox Video Game System

SYMPTOMS

The Xbox 360 Rechargeable Battery Pack does not charge when you connect the Xbox 360 Play & Charge Kit to the Xbox 360 Wireless Controller.

CAUSE

This behavior can occur if one or more of the following conditions are true:
  • The battery has reached the charge limit. See the "More Information" section.
  • There may be a problem with the charge cable.
  • There may be a problem with the battery.

THINGS TO TRY

  1. Determine the part of the recharging system that may be causing the issue.

    Controller
    Try AA batteries or try a different Xbox 360 Rechargeable Battery Pack in the Xbox 360 Wireless Controller to verify that there is nothing wrong with the controller. If the controller works with different batteries, the controller is not causing the issue.

    Charge cable
    Try a different Xbox 360 Play and Charge cable to charge the battery. If the battery charges correctly with a different charge cable, the original charge cable is faulty.

    Rechargeable battery
    1. Use a cotton swab and some isopropyl alcohol to clean the four gold contacts on the Xbox 360 Rechargeable Battery Pack and on the Xbox 360 Wireless Controller.
    2. Try a different Xbox 360 Rechargeable Battery Pack with the charge cable. If the second battery charges correctly, the original battery is faulty.
  2. Replace or exchange the faulty part.

MORE INFORMATION

You can charge rechargeable batteries a finite number of times. The length of time that a rechargeable battery lasts depends on how frequently you use the battery and how frequently you charge the battery. For example, if you use the battery frequently, the battery will not last as long as if you use the battery only occasionally.
Modification Type:MinorLast Reviewed:10/1/2006
Keywords:kbxboxext kbXboxPeripherals kbXboxConsole kbXbox360PacRimPortal kbXbox360EuropePortal kbXbox360AmericasPortal kbPubTypeKC kbtshoot KB911110
©2004 Microsoft Corporation. All rights reserved.