After you update a Windows 2000-based computer to Windows Vista, the Fax service does not work (911078)


The information in this article applies to:

  • Microsoft Windows Code Name "Longhorn"

Beta Information

This article discusses a Beta release of a Microsoft product. The information in this article is provided as-is and is subject to change without notice.

No formal product support is available from Microsoft for this Beta product. For information about how to obtain support for a Beta release, see the documentation that is included with the Beta product files, or check the Web location where you downloaded the release.

SYMPTOMS

After you update a Microsoft Windows 2000-based computer to Microsoft Windows Vista, the Fax service does not work.

CAUSE

In Windows 2000, the Fax service works only when it runs under a user account. However, in Windows Vista, the Fax service must run under the Local System account. The Windows Vista upgrade process does not automatically change this functionality.

WORKAROUND

To work around this issue, follow these steps:
  1. Click Start, click Run, type services.msc in the Open box, and then click OK.
  2. Double-click the Fax service, click the Log On tab, click Local System account, click to select the Allow service to interact with desktop check box, and then click OK.
  3. Click the Fax service, and then click Restart Service.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Modification Type:MajorLast Reviewed:12/7/2005
Keywords:kbprb KB911078 kbAudDeveloper
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