When you use a 32-bit program to print a document from a 64-bit version of Microsoft Windows, you may receive a Stop error message (911028)


The information in this article applies to:

  • Microsoft Windows Server 2003, Datacenter Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Datacenter x64 Edition
  • Microsoft Windows Server 2003, Enterprise x64 Edition
  • Microsoft Windows Server 2003, Standard x64 Edition
  • Microsoft Windows Server 2003 R2 Standard x64 Edition
  • Microsoft Windows Server 2003 R2 Enterprise x64 Edition
  • Microsoft Windows Server 2003 R2 Datacenter x64 Edition
  • Microsoft Windows XP Professional x64 Edition

SYMPTOMS

When you use a 32-bit program to print a document from a 64-bit version of Microsoft Windows, you may receive a Stop error message that is similar to one of the following:

Stop error 1
STOP 0x0000001E (parameter1, parameter2, parameter3, parameter4)
KMODE_EXCEPTION_NOT_HANDLED
Stop error 2
STOP 0x00000050 (parameter1, parameter2, parameter3, parameter4)
PAGE_FAULT_IN_NONPAGED_AREA
Stop error 3
STOP 0x000000D5 (parameter1, parameter2, parameter3, parameter4)
DRIVER_PAGE_FAULT_IN_FREED_SPECIAL_POOL
Note The parameter values vary.

The problem may occur only occasionally because the timing of the issue is very specific.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

You must be running one of the following operating systems to install this hotfix:
  • An x64-based version of Microsoft Windows Server 2003
  • An Itanium-based version of Windows Server 2003 with Service Pack 1
  • Microsoft Windows XP Professional x64 Edition

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.Windows Server 2003, x64-based versions and Windows XP Professional x64 Edition
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Gdi32.dll5.2.3790.2651610,30402-Mar-200620:23x64SP1SP1QFE
Win32k.sys5.2.3790.26514,530,17602-Mar-200620:23x64SP1SP1QFE
Wgdi32.dll5.2.3790.2651285,18402-Mar-200620:23x86SP1WOW
Windows Server 2003 with SP1, Itanium-based versions
File nameFile versionFile sizeDateTimePlatformSP requirementService branch
Gdi32.dll5.2.3790.2651907,77602-Mar-200620:26IA-64SP1SP1QFE
Win32k.sys5.2.3790.26515,549,05602-Mar-200620:26IA-64SP1SP1QFE
Wgdi32.dll5.2.3790.2651285,18402-Mar-200620:26x86SP1WOW

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

This problem may occur in the following scenario:
  1. You use Remote Desktop Connection or Terminal Services to connect to a 64-bit version of Windows.
  2. You print a document from a 32-bit program.
  3. You log off from the Remote Desktop Connection or from the Terminal Services session while the print job is still printing.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Technical support for Windows x64 editions

Your hardware manufacturer provides technical support and assistance for Microsoft Windows x64 editions. Your hardware manufacturer provides support because a Windows x64 edition was included with your hardware. Your hardware manufacturer might have customized the Windows x64 edition installation with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your Windows x64 edition. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/64bit/default.mspx

For product information about Microsoft Windows Server 2003 x64 editions, visit the following Microsoft Web site:

http://www.microsoft.com/windowsserver2003/64bit/x64/default.mspx

Modification Type:MinorLast Reviewed:3/20/2006
Keywords:kbQFE kbExpertiseInter kberrmsg kbHotfixServer KB911028 kbAudEndUser
©2004 Microsoft Corporation. All rights reserved.