Xbox 360: You receive the "No Network Connection" error message (909166)


The information in this article applies to:

  • Microsoft Xbox 360
  • Microsoft Xbox 360 Wireless Networking Adapter
  • Microsoft Windows XP Media Center Edition
  • Xbox Video Game System

SYMPTOMS

When you try to connect an Xbox 360 console to a Microsoft Windows XP Media Center-based computer by using a network connection, you receive the following error message:
No Network Connection

Your console is not connected to your network. Please make sure your Ethernet cable is connected to your console or that you have configured your console to connect to your wireless network.

[Network Settings]

[B- Back]
[A- Select]
[X- Cancel]

CAUSE

Typically, this behavior occurs if the Xbox 360 console does not detected a wired or a wireless connection.

THINGS TO TRY

  1. Verify that the Windows XP Media Center-based computer and the Xbox 360 console are connected to the same network.
  2. Make sure that you turn on the computer and the console.

MORE INFORMATION

This behavior occurs for different reasons. You can use the Media Connection test in the System section to help diagnose network-related issues.

To access the Media Connection test, follow these steps:
  1. On the Xbox 360 Dashboard, move to the System section.
  2. Select Network Settings.
  3. Select Test Media Connection to start the network test.
You can also use this test to troubleshoot other network-related issues.
Modification Type:MinorLast Reviewed:10/9/2006
Keywords:kbxboxext kbXboxPeripherals kbXboxConsole kbtshoot kbXbox360PacRimPortal kbXbox360EuropePortal kbXbox360AmericasPortal kbPubTypeKC kbinfo KB909166
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