Event ID 9320 is logged when you generate an offline address book on a server that is running Exchange Server 2003 Service Pack 2 (908496)
The information in this article applies to:
- Microsoft Exchange Server 2003 Standard Edition
- Microsoft Exchange Server 2003 Enterprise Edition
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following article number to view the article in the Microsoft Knowledge Base: 256986 Description of the Microsoft Windows registry SYMPTOMSWhen you generate an offline address book (OAB) on a server that is running Microsoft Exchange Server 2003
Service Pack 2 (SP2), the following Warning event is logged in the Application event log:Event Type: Warning
Event Source: MSExchangeSA
Event Category: OAL Generator
Event ID: 9320
Description: OALGen could not generate full details for some entries in the offline address list for address list '\Global Address List'. To see which entries are affected, event logging for the offline address list generator must be set to at least medium.
- Default Offline Address List
For more information about this event, follow these steps:
- Start Exchange System Manager.
- Locate the Exchange server that is responsible for the offline address book
generation.
- Right-click the Exchange server, and then click
Properties.
- Click the Diagnostics logging
tab.
- In the Services list, click
MSExchangeSA.
- In the Categories list, click
OAL Generator, click Medium, and then click
OK.
- If there are enough server resources available, rebuild of the offline address list. If there are not enough server resources available, wait until the next scheduled run
of the offline address list.
Additionally, the following event is logged in the Application event log when you generate an offline address book:Event Type: Warning
Event Source: MSExchangeSA
Event Category: OAL Generator
Event ID: 9359
Description: OALGen truncated or dropped properties for entry ' User Name' in address list '\Global Address List' because they exceeded the configured size limits for the version 4 offline address list. The affected MAPI ids are: 800f.
- Default Offline Address List
CAUSEThe new version of OAB in Exchange Server
2003 SP2 is OAB version 4. In OAB version 4, the Exchange server enforces limits to make
sure that OAB version 4 does not become too large. For example, if the Exchange server
finds an attribute that exceeds the default limits or that exceeds the limits that are set by an administrator, the attribute is removed from the offline address book. Additionally, event ID 9320 is logged to indicate
that information has been limited in the offline address book.
When the diagnostic level is set to Medium or a higher level, event ID 9359 is logged
to identify the display name and the MAPI ID of the property that was limited.
When an attribute is removed, the Exchange
server adds an indicator to let Microsoft Outlook know that some properties were
removed. Microsoft Office
Outlook 2003 Service Pack 2 (SP2) treats the removed properties as
"not present" in the record that owns the properties. Additionally, the Exchange offline address book generation process makes sure that when the record that owns the properties retrieves the attributes that Outlook requires to send messages,
the attributes are never removed from the offline address book.RESOLUTIONTo interpret event ID 9359, you
must convert the MAPI ID to a property name. MAPI IDs are the
properties of the offline address book that contain user data. In event ID 9359, the property name of MAPI ID 800f is PR_EMS_AB_PROXY_ADDRESSES. This value
contains the proxy addresses, or e-mail addresses, for the user. In this scenario, the
number of e-mail addresses has exceeded the specified limit. Additionally, you may see the following MAPI IDs when you interpret event ID 9359: - 0x3A22 = PR_USER_CERTIFICATE
- 0x3A70 = PR_USER_X509_CERTIFICATE
Typically, these are the
properties that may contain more data about the user. For more
information, visit the following Microsoft Web site: STATUSMicrosoft
has confirmed that this is a problem in the Microsoft products that are listed
in the "Applies to" section.REFERENCESFor information about other causes of MSExchangeSA
event ID 9320, visit the following Microsoft Web site: For
more information about how to deploy offline address books, visit the following
Microsoft Web site:
Modification Type: | Minor | Last Reviewed: | 7/26/2006 |
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Keywords: | kbexchSTORE kbQFE kbfix kbBug kbpubtypekc KB908496 kbAudITPRO |
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