The ntbackup command may not prompt you to change the backup media on a Windows XP-based computer (908069)



The information in this article applies to:

  • Microsoft Windows XP Service Pack 2, when used with:
    • Microsoft Windows XP Professional
    • Microsoft Windows XP Home Edition
  • Microsoft Windows XP Service Pack 1, when used with:
    • Microsoft Windows XP Professional
    • Microsoft Windows XP Home Edition

SYMPTOMS

You use scripts or batch files to run unattended backups at a command prompt on a Microsoft Windows XP-based computer. The scripts and batch files use the ntbackup command. If the backups require more than one backup media to complete, the command may not prompt you to change the media when the media becomes full.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart the computer after you apply this software update.

Hotfix replacement information

This hotfix does not replace any other software updates.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.Windows XP with Service Pack 2
File nameFile versionFile sizeDateTimePlatform
Ntbackup.exe5.1.2600.27611,199,61616-Sep-200522:00x86
Windows XP with Service Pack 1
File nameFile versionFile sizeDateTimePlatform
Ntbackup.exe5.1.2600.17481,135,10416-Sep-200521:41x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

816449 Ntbackup.exe does not prompt you to change the backup media when the media is full

839591 A scheduled backup task unexpectedly quits in Windows Server 2003 when the backup tape is full


Modification Type:MinorLast Reviewed:7/26/2006
Keywords:kbfix kbbug kbHotfixServer kbQFE kbpubtypekc KB908069 kbAudEndUser kbAudITPRO