Error message when you try to mail merge to electronic mail in Word (908024)


The information in this article applies to:

  • Microsoft Office Word 2003
  • Microsoft Word 2002

SYMPTOMS

When you try to mail merge to electronic mail in Microsoft Word 2002 or in a later version of Microsoft Word, you may receive an error message that is similar to the following:
A program is trying to access e-mail addresses you have stored in Outlook. Do you want to allow this?

If this is unexpected, it may be a virus and you should choose "No".

CAUSE

This issue may occur when the mail merge feature uses the plain text or attachment mail format.

WORKAROUND

To work around this issue, use the HTML mail format.

To use the HTML mail format, follow these steps:
  1. Run the mail merge feature as you usually do.
  2. In Step 6 of 6 in the Mail Merge task pane, click Electronic mail.
  3. In the Merge to E-mail dialog box, click HTML in the Mail format box, and then click OK.
Modification Type:MajorLast Reviewed:7/5/2006
Keywords:kbmerge kbtshoot kbprb KB908024 kbAudEndUser
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