Xbox 360: "This action cannot be performed at this time. Please try again later." error message when you try to access Xbox Live account management (906933)


The information in this article applies to:

  • Microsoft Xbox 360
  • Microsoft Xbox 360 Hard Drive
  • Microsoft Xbox 360 Memory Unit
  • Xbox Video Game System

SYMPTOMS

When you try to create an Xbox Live account, access account management, or migrate an Xbox Live account for a minor from an original Xbox console to an Xbox 360 console, you receive the following error message:
This action cannot be performed at this time. Please try again later. 80150010

CAUSE

Typically, this behavior occurs when the Windows Live ID is experiencing technical problems.

THINGS TO TRY

  1. If you receive this error when you try to migrate an Xbox Live account for a minor from an original Xbox console to an Xbox 360 console, try the migration process again.
  2. If the migration process continues to fail, you will have to recover your account by using the information from the original Xbox console. To recover your account on the Xbox 360 console, follow these steps:
    1. If you have signed in to Xbox Live, sign out.
    2. Remove any profiles on the Xbox 360 console that have the same name as the gamertag that you want to recover.

      Note To access the screen to delete the profiles, move to the System section of the Xbox Dashboard, and then select Memory.

    3. In the Xbox Live section of the Xbox Dashboard, select Recover Gamertag from Xbox Live.
    4. When you are prompted, enter the gamertag that you want to recover, and then click Next.
    5. On the Windows Live ID Account screen, press the Y button to select Recover with Original Xbox Info.

      Note The Recover with Original Xbox Info option will not be available if the gamertag has been previously recovered to the Xbox 360 console.

    6. Enter the required information at the appropriate prompts to finish the account recovery process.

      Note You may have to create a new Windows Live ID account (an e-mail address and password that you use to sign in to the Windows Live ID) when you recover an account.

  3. Make sure that you use the correct Windows Live ID credentials. You must be careful if you have more than one Windows Live ID account.

    Note Your Windows Live ID credentials refers to the e-mail address and password that you use to sign in to the Windows Live ID.

    If you forgot your Windows Live ID credentials, you may have to contact Windows Live ID support. For more information about how to contact Windows Live ID support, click the following article number to view the article in the Microsoft Knowledge Base:

    906930 Xbox 360: You cannot recover, migrate, or manage your Xbox Live account: The password that you entered is incorrect

  4. Determine whether you can sign in to Windows Live ID by using your Windows Live ID credentials. If you can sign in to Windows Live ID but you cannot sign in to Xbox 360, you may have to recover your Xbox Live account to regain access to your account. For more information about how to recover an Xbox Live account, click the following article number to view the article in the Microsoft Knowledge Base:

    907333 Xbox 360: How to restore an Xbox Live profile to an Xbox 360 Memory Unit or to an Xbox 360 Hard Drive

Note Step 3 and step 4 only apply to situations where you want to recover a gamertag from an original Xbox console to an Xbox 360 console.

MORE INFORMATION

If Windows Live ID is down, you can still use your Xbox Live account to play online games. Your Windows Live ID credentials are only required when you access account management. When Windows Live ID is down, you cannot purchase new content or access account management.

If you want to create a new Xbox Live account, you must wait until Windows Live ID is functioning correctly.
Modification Type:MinorLast Reviewed:10/2/2006
Keywords:kbxboxext kbXboxLiveFeatures kbXbox360PacRimPortal kbXbox360EuropePortal kbXbox360AmericasPortal kbXboxLiveConnectivity kbXboxBilling kbPubTypeKC kbtshoot KB906933
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