Remote assistance may not function on a computer after you uninstall the SMS 2003 Advanced Client (906320)


The information in this article applies to:

  • Microsoft Systems Management Server 2003

SYMPTOMS

After you uninstall the Microsoft Systems Management Server (SMS) 2003 Advanced Client from a computer, remote assistance may not function on the computer. This problem occurs if the following conditions are true:
  • You did not enable the Remote Tools Client Agent when you installed the SMS 2003 site server.
  • You used a Group Policy object (GPO) to configure remote assistance settings in Group Policy Object Editor.
  • You used the Ccmclean.exe tool or the Msiexec.exe command together with the /x parameter to uninstall the SMS 2003 Advanced Client.

Note This problem does not occur if you enabled the Remote Tools Client Agent on the SMS 2003 site server.

CAUSE

This problem occurs because the following registry entries are removed when you uninstall the SMS 2003 Advanced Client:
  • fAllowToGetHelp
  • fAllowUnsolicited
  • fAllowUnsolicitedFullControl
  • RAUnsolicited
These entries contain remote assistance settings. These entries are located under the following registry subkey:

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows NT\Terminal Services

RESOLUTION

To resolve this problem, re-apply the GPO to computers that experience this problem.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Modification Type:MinorLast Reviewed:9/21/2005
Keywords:kbtshoot kbprb KB906320 kbAudITPRO
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