The inetinfo.exe process uses lots of memory and memory usage continues to increase until the SMTP service is unresponsive in Windows Server 2003 Service Pack 1 (905291)


The information in this article applies to:

  • Microsoft Windows Server 2003 SP1

SYMPTOMS

After you start the SMTP service in Microsoft Windows Server 2003 with Service Pack 1 (SP1), the inetinfo.exe process uses lots of memory. Memory usage continues to increase until the SMTP service is unresponsive. The actual memory leak may occur several minutes or several days after the SMTP service starts.

CAUSE

Under certain conditions, the SMTP service may stop deleting domain entries that are allocated to unique domains.

RESOLUTION

To resolve this problem, apply hotfix 910932. For more information about how to obtain hotfix 910932, click the following article number to view the article in the Microsoft Knowledge Base:

910932 Memory usage may increase over time when a computer that is running Windows Server 2003 uses the SMTP service to process many outgoing messages



Note Hotfix 910932 supersedes hotfix 905291.

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

You must have Windows Server 2003 Service Pack 1 installed to apply this hotfix.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

File nameFile versionFile sizeDateTime
Aqueue.dll6.0.3790.2520501,76031-Aug-200503:04

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:7/24/2006
Keywords:kbQFE kbHotfixServer kbBug kbwinservnetwork kbnetwork kbpubtypekc KB905291 kbAudITPRO
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