The Message Tracking Center does not return the correct results in Exchange 2000 Server when the Message Tracking logs files include e-mail messages that have specific subjects in the Subject box (904773)

SYMPTOMS

Assume a situation where you use the Message Tracking Center on the Exchange System Manager console in Microsoft Exchange 2000 Server to query for e-mail messages that arrived between 14:00 and 23:00.

In this situation, the Message Tracking Center does not return the correct results when the following conditions are true in the Message Tracking logs:

The e-mail messages have one of the following specific subjects in the Subject box:
- ISO-8859-1?Q??=
- =?GB2312?B??=
The e-mail messages arrived during the time period that you designated in the query conditions.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3).

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to obtain the latest Exchange 2000 Server service pack

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other software updates.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version       Size     File name
   -----------------------------------------------------
   12-Aug-2005  02:42  6.0.6617.84   262,144  Exmime.dll