There may not be any available Messaging Database taskpool threads if the Store process stops responding in Exchange Server SP1 (904704)



The information in this article applies to:

  • Microsoft Exchange Server 2003 Standard Edition, Service Pack 1 (SP1)
  • Microsoft Exchange Server 2003 Enterprise Edition, Service Pack 1 (SP-1)

SYMPTOMS

If the Store process in Microsoft Exchange Server 2003 Service Pack 1 (SP1) stops responding (hangs), there may not be any available Messaging Database taskpool threads.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

Because of file dependencies, this update requires Microsoft Exchange 2003 Service Pack 1 (SP1).

Restart requirement

You do not have to restart your computer after you apply this hotfix. However, all the following services are automatically stopped and then restarted when you apply this hotfix:
  • Microsoft Exchange MTA Stacks
  • Microsoft Exchange Information Store
  • Microsoft Exchange System Attendant
  • Intersite Messaging License Logging
  • World Wide Web Publishing Service
  • Simple Mail Transfer Protocol (SMTP)
  • Microsoft Exchange Routing Engine
  • Microsoft Exchange POP3
  • Network News Transfer Protocol (NNTP)
  • Microsoft Exchange IMAP4
  • IIS Admin Service
  • Microsoft Exchange Management
  • Windows Management Instrumentation
  • Microsoft Search

Hotfix replacement information

This hotfix does not replace any other software updates.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version         Size     File name
   -------------------------------------------------------
   25-Aug-2005  02:29  6.5.7233.45     133,632  Drviis.dll       
   25-Aug-2005  03:03  6.5.7233.45     398,336  Exsmtp.dll 
 

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

817903 New naming schema for Exchange Server software update packages


Modification Type:MinorLast Reviewed:7/24/2006
Keywords:kbQFE KBHotfixServer kbExchange2003preSP2fix kbfix kbBug kbpubtypekc KB904704 kbAudITPRO