SYMPTOMS
Consider the following scenario:
- You are using a computer that has a 64-bit chip set.
- The computer is running a 32-bit version of Microsoft Windows Server 2003 with Service Pack 1 (SP1).
- The computer has less than 4 gigabytes (GB) of random access memory (RAM) installed.
- You use the Hot Add Memory feature to add RAM to the computer.
- After you add RAM, the total amount of RAM is equal to or larger than 4 GB.
In this scenario, the computer stops responding. For example, when you use the Hot Add Memory feature to add 2 GB of RAM to a computer that already has 2 GB of RAM, the computer stops responding. Additionally, you may receive a "Stop 0x0000007F" error message in this scenario.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
You must be running Windows Server 2003 SP1.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time item in Control Panel.
|
| Ntkrnlmp.exe | 5.2.3790.2678 | 2,457,088 | 08-Apr-2006 | 02:16 | Not Applicable | SP1 | SP1QFE |
| Ntkrnlpa.exe | 5.2.3790.2678 | 2,270,208 | 08-Apr-2006 | 01:54 | x86 | SP1 | SP1QFE |
| Ntkrpamp.exe | 5.2.3790.2678 | 2,310,144 | 08-Apr-2006 | 01:54 | Not Applicable | SP1 | SP1QFE |
| Ntoskrnl.exe | 5.2.3790.2678 | 2,418,688 | 08-Apr-2006 | 02:16 | x86 | SP1 | SP1QFE |