An access violation occurs and a program closes when you move the pointer over a file name in the Open, Save, or "Save As" dialog box on a Windows Server 2003-based computer (903154)

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To apply this hotfix, you must have Windows Server 2003 Service Pack 1 (SP1) installed on the computer.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003, 32-bit versions with Service Pack 1

File name	File version	File size	Date	Time	Platform	SP requirement
Shell32.dll	6.0.3790.2580	8,379,904	01-Dec-2005	17:53	x86	SP1
W03a2409.dll	5.2.3790.2580	16,384	01-Dec-2005	02:38	x86	SP1

Windows Server 2003, Itanium-based versions with Service Pack 1

File name	File version	File size	Date	Time	Platform	SP requirement	Service branch
Shell32.dll	6.0.3790.2580	13,246,464	01-Dec-2005	02:11	IA-64	SP1	Not Applicable
W03a2409.dll	5.2.3790.2580	15,360	01-Dec-2005	02:11	IA-64	SP1	Not Applicable
Wshell32.dll	6.0.3790.2580	8,379,904	01-Dec-2005	02:11	x86	SP1	WOW
Ww03a2409.dll	5.2.3790.2580	16,384	01-Dec-2005	02:11	x86	SP1	WOW

Windows Server 2003, x64-based versions

File name	File version	File size	Date	Time	Platform	SP requirement	Service branch
Shell32.dll	6.0.3790.2580	10,492,416	01-Dec-2005	02:11	x64	SP1	Not Applicable
W03a2409.dll	5.2.3790.2580	16,896	01-Dec-2005	02:11	x64	SP1	Not Applicable
Wshell32.dll	6.0.3790.2580	8,379,904	01-Dec-2005	02:11	x86	No requirement	WOW
Ww03a2409.dll	5.2.3790.2580	16,384	01-Dec-2005	02:11	x86	No requirement	WOW

MORE INFORMATION

Steps to reproduce this problem

In Notepad, click File, and then click Open, Save, or Save As.
Click Desktop.
Move the pointer over a file name. When the ToolTip appears, click Cancel to close the dialog box.
Click File, and then click Open, Save, or Save As.
Move the pointer over the same file name that you moved the mouse pointer over in step 4.

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

909486 A program closes when you move the mouse pointer over the program file in the Open, Save, or Save As dialog box on a Windows XP Service Pack 2-based computer

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.