SYMPTOMS
After you install Microsoft Windows Server 2003 Service Pack 1 (SP1), you may receive an error message that is similar to the following error message. This error message occurs when you use asymmetric encryption in user profile properties in Microsoft Commerce Server 2002 Service Pack 3 (SP3):
Server Error in '/YourCommerceSite' Application.
Exception from HRESULT: 0x80040E21.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.
Exception Details: System.Runtime.InteropServices.COMException: Exception from HRESULT: 0x80040E21.
Source Error:
Line 704: Line 705: userProfile.PasswordQuestion = this.PasswordQuestion; Line 706: userProfile.PasswordQuestionAnswer = this.PasswordAnswer; Line 707: Line 708: userProfile[MyAccount.UserProfilePropertyTelephoneNumber] = this.PhoneNumber;
Source File: Drive:\inetpub\wwwroot\path\newaccount.aspx.cs Line: 706
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Commerce Server 2002 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
You must have Commerce Server 2002 SP3 installed to apply this hotfix.
For more information about service packs for Commerce Server 2002, click the following article number to view the article in the Microsoft Knowledge Base:
328814
How to obtain the latest Commerce Server 2002 service pack
Restart requirement
You must restart Microsoft Internet Information Services (IIS) after you apply this hotfix. To do this, run the following command at a command prompt:
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
-------------------------------------------------------
07-Jul-2005 04:15 4.5.3883.0 2,506,077 Csdwctlg.dll