FIX: You may receive an error message when you use the XML format to update a profile in Commerce Server 2002 (902850)

SYMPTOMS

When you use the XML format to update a profile in Microsoft Commerce Server 2002, the update operation may fail. When this problem occurs, you may receive an error message that is similar to the following:

COMException (0x80040e14): One or more errors occurred during processing of command. ]
Microsoft.CommerceServer.Interop.Profiles.IProfileObject2.Update() +0
Microsoft.CommerceServer.Runtime.Profiles.Profile.Update()
[CommerceProfileSystemException: Failed to persist profile to underlying stores.]
Microsoft.CommerceServer.Runtime.Profiles.Profile.Update()

This problem occurs when any one of the following conditions is true:

The profile is stored as an ntext data type.
The profile exceeds 4,000 characters.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Commerce Server 2002 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

You must have Commerce Server 2002 Service Pack 3 (SP3) installed to apply this hotfix. For more information about service packs for Commerce Server 2000, click the following article number to view the article in the Microsoft Knowledge Base:

328814 How to obtain the latest Commerce Server 2002 service pack

Restart requirement

You must restart Microsoft Internet Information Services (IIS) after you apply this hotfix To do this, run the following command at a command prompt:

IISReset

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version     Size     File name
   ----------------------------------------------------
   30-Jun-2005  07:21  4.5.3878.0  399,132  Mscsups.dll