You receive a "The Device is in Use" error message when you try to capture video from an analog video camera or from a VCR by using the TV tuner card on a Microsoft Windows XP Media Center Edition 2005-based computer (902165)


The information in this article applies to:

  • Microsoft Windows XP Media Center Edition 2005

SYMPTOMS

When you try to capture video from an analog video camera or from a VCR by using the TV tuner card on a Microsoft Windows XP Media Center Edition 2005-based computer, you receive the following error message:
The Device is in Use

CAUSE

This issue may occur if the Media Center Receiver service is started. Media Center uses the Media Center Receiver service to record scheduled TV programs.

WORKAROUND

To work around this issue, stop and temporarily disable the Media Center Receiver service. Then, try to record video in Windows Movie Maker from an analog video camera or from a VCR.

Note If the Media Center Receiver service is not running, any TV programs that are scheduled to be recorded will not be recorded. Therefore, after you capture video in Windows Movie Maker, set the Startup type setting in the Media Center Receiver service to Automatic. Then, restart Microsoft Windows so that the Media Center Receiver service starts.

Disable the Media Center Receiver service

To disable the Media Center Receiver service, follow these steps:
  1. Click Start, click Run, type services.msc in the Open box, and then click OK.
  2. Click Media Center Receiver Service.
  3. In the Action menu, click Properties.
  4. Click the General tab.
  5. In the Startup type box, click Disabled, click OK, and then restart Windows.

Enable the Media Center Receiver service

After you capture video in Windows Movie Maker, set the Startup type setting in the Media Center Receiver service to Automatic, and then restart Microsoft Windows. This enables the Media Center Receiver service.

To have the Media Center Receiver service start automatically, follow these steps:
  1. Click Start, click Run, type services.msc in the Open box, and then click OK.
  2. Click Media Center Receiver Service.
  3. In the Action menu, click Properties.
  4. Click the General tab.
  5. In the Startup type box, click Automatic, click OK, and then restart Windows.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about how to capture video in Windows Movie Maker, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/using/moviemaker/getstarted/downloadvideo.mspx

For more information about Windows Movie Maker, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/using/moviemaker/21/faq.mspx



Media Center Technical Support

Because Microsoft Windows XP Media Center Edition was included with your hardware device or system, the hardware manufacturer provides technical support and assistance for this software. Your manufacturer may have customized the installation with unique components such as specific device drivers and optional settings to maximize the performance of that manufacturer's hardware. If you require technical help with Windows XP Media Center Edition, contact your manufacturer directly because the manufacturer is best qualified to support the software that the manufacturer has installed on the hardware.

You can also visit the Windows XP Media Center Edition product information Web site at the following Microsoft Web site: http://www.microsoft.com/windowsxp/mediacenter/
Modification Type:MajorLast Reviewed:6/13/2005
Keywords:kbtshoot kberrmsg KB902165 kbAudEndUser
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