You receive a "Microsoft Internet Explorer has encountered a problem and needs to close" error when you try to open a Web page in Internet Explorer 6 with Service Pack 1 (901116)


The information in this article applies to:

  • Microsoft Internet Explorer 6.0 SP1

SYMPTOMS

In Microsoft Internet Explorer 6 with Service Pack 1 (SP1), you try to open a Web page that dynamically downloads a script from a URL. However, the script is not downloaded, and you receive the following error message:
Microsoft Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.

CAUSE

This problem may occur when either of the following conditions is true:
  • The script cannot be downloaded from the URL that is specified. For example, the script does not exist at this URL.
  • The URL that is specified is not available. For example, the URL is invalid.

RESOLUTION

To resolve this problem, install security update 896727. For more information about security update 896727, click the following article number to view the article in the Microsoft Knowledge Base:

896727 MS05-038: Cumulative security update for Internet Explorer

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Modification Type:MajorLast Reviewed:8/19/2005
Keywords:kberrmsg kbhtml kbtshoot kbprb KB901116 kbAudEndUser kbAudDeveloper kbAudITPRO
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