MOM reports may contain incorrect data after you install the Exchange Management Pack and Reports option for MOM 2005 (901050)


The information in this article applies to:

  • Microsoft Operations Manager 2005

SYMPTOMS

You have installed the Exchange Management Pack and Reports option for Microsoft Operations Management 2005 on a computer that is running Microsoft Exchange Server 2003. In this scenario, the following MOM reports may contain incorrect data:
  • Top 100 Mailboxes by Message Count
    This report may return the bottom 100 mailboxes by message in the MOM Reporting Console.
  • Top 100 Mailboxes by Size
    This report may return the bottom 100 mailboxes by size in the MOM Reporting Console.

CAUSE

This problem occurs because the MOM report query returns the results in ascending order. Therefore, the Top 100 Mailboxes by Message Count report and the Top 100 Mailboxes by Size report return the smallest 100 mailboxes.

RESOLUTION

To resolve this problem, obtain the latest version of the Microsoft Exchange Server Management Pack for MOM 2005. To do this, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyId=EFDEA5C6-6835-47CB-AF4F-43F3A3E30279&displaylang=en

MORE INFORMATION

This updated management pack contains the following updated .rdl files:
  • Mail Delivered - Top 100 Recipient Mailboxes by Count.rdl
  • Mail Delivered - Top 100 Recipient Mailboxes by Size.rdl
  • Mail Delivered - Top 100 Sender Domains by Count.rdl
  • Mail Delivered - Top 100 Sender Domains by Size.rdl
  • SMTP Outbound Mail - Top 100 Recipient Domains by Count.rdl
  • SMTP Outbound Mail - Top 100 Recipient Domains by Size.rdl
  • SMTP Outbound Mail - Top 100 Senders by Count.rdl
  • SMTP Outbound Mail - Top 100 Senders by Size.rdl
  • Mailboxes by Message Count.rdl
  • Top 100 Mailboxes by Size.rdl
  • Top 100 Public Folders by Message Count.rdl
  • Top 100 Public Folders by Size.rdl
To update the .rdl file for a report, follow these steps:
  1. Start the MOM Reporting Console, and then open the report that you want to update.
  2. Click the Properties tab.
  3. Under Report Definition, click Edit, and then click Save to create a backup copy of the .rdl file that the report currently uses. Save the current .rdl file to a location on the computer, and then click Close to exit the Download complete dialog box.
  4. Under Report Definition, click Update.
  5. In the File to upload box, type the path of the updated .rdl file, and then click OK. Alternatively, click Browse to locate the updated .rdl file.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Modification Type:MajorLast Reviewed:7/8/2006
Keywords:kbtshoot kbprb KB901050 kbAudITPRO
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