Windows Server 2003 does not appear in the "This program can run only on the specified client platforms" box in Systems Management Server 2003 (900473)

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Systems Management Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next SMS 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

To apply this hotfix, you must have SMS 2003 SP1 installed.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

 
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   25-Oct-2004  04:55  2.50.3174.1160     61,440  Baserc.dll  

The SMS 2003 International Client Pack 1 version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   25-Oct-2004  04:55  2.50.3174.1160     61,440  Baserc.dll   

The SMS 2003 International Client Pack 2 version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

 
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   25-Oct-2004  04:55  2.50.3174.1160     61,440  Baserc.dll  

Installation information

You must manually run a Microsoft SQL Server update script after you install this hotfix. Additionally, this hotfix stops and then restarts the following services:

• SMS_SITE_COMPONENT_MANAGER
• SMS_EXECUTIVE
• SMS_SQL_MONITOR

To install this hotfix and run the update script, follow these steps on each SMS 2003 site server in your hierarchy:

1. Copy the Sms2003-sp1-900473-x86-enu.exe file to a local folder on the site server or to a shared network folder.
2. On the SMS site server, open the local folder or the shared network folder that contains the Sms2003-sp1-kb900473-x86-enu.exe file.
3. Double-click the Sms2003-sp1-kb900473-x86-enu.exe file.
4. On the SMS site server, click Start, point to Administrative Tools, and then click Services.
5. Stop the SMS_EXECUTIVE service, and then stop the SMS_SITE_COMPONENT_MANAGER service.
6. On the SMS site database server, click Start, point to All Programs, point to Microsoft SQL Server, and then click Query Analyzer.
7. If you are prompted to connect to the computer that is running SQL Server, make the connection, and then click OK.
8. On the File menu, click Open, and then click the \SMS\Logs\KB886197 folder.
9. Click Update.sql, and then click Open.
10. On the Query menu, click Change Database.
11. Click the SMS database, and then click OK.
12. On the Query menu, click Execute.
13. On the SMS site server, start the SMS_EXECUTIVE service, and then start the SMS_SITE_COMPONENT_MANAGER service.

For more information about the Update.sql script, see the Sqlscript.txt file in the \SMS\Logs\KB900473 folder on the SMS site server.