SYMPTOMS
When a Microsoft Exchange Server 2003-aware virus scanner scans the Exchange store, you may experience one or both of the following symptoms:
- Difficulty accessing e-mail messages or attachments.
- Poor performance on the server that is running Exchange Server 2003.
Additionally, it is difficult and time-consuming for support professionals to isolate Virus Scanning Application Programming Interface (VSAPI)-related issues on the Exchange store.
RESOLUTION
Hotfix information
After you install this hotfix, additional tracing is added to the virus scanning API in the Exchange store. This additional tracing breaks down the virus scanning process into steps.
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange Server 2003 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
Microsoft Exchange Server 2003 Service Pack 1 (SP1).
Restart requirement
You have to restart the Information Store Service after you apply this software update.
Hotfix replacement information
This hotfix does not replace any other software updates.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
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| Store.exe | 6.5.7650.7 | 5,225,984 | 23-Nov-2005 | 20:26 | x86 |