The Information Store service may stop responding in Exchange Server 2003 when you perform an IMAP search operation (900106)



The information in this article applies to:

  • Microsoft Exchange Server 2003 Enterprise Edition, Service Pack 1 (SP-1)
  • Microsoft Exchange Server 2003 Standard Edition, Service Pack 1 (SP1)

SYMPTOMS

When you perform an Internet Message Access Protocol (IMAP) search operation, the Information Store service may stop responding in Microsoft Exchange Server 2003.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version            Size    File name
   ----------------------------------------------------------- 
   21-Jun-2005  03:33  6.5.7233.28        82,944  Eximap4.dll      
   21-Jun-2005  03:34  6.5.7233.28        22,016  Expop3.dll       
   21-Jun-2005  03:35  6.5.7233.28        26,112  Exproto.dll            
   21-Jun-2005  02:55  6.5.7233.28        27,648  Febecfg.dll      
   21-Jun-2005  03:33  6.5.7233.28        23,040  Iisif.dll        
   21-Jun-2005  03:36  6.5.7233.28       133,632  Iisproto.dll     
   21-Jun-2005  03:36  6.5.7233.28        56,832  Imap4be.dll      
   21-Jun-2005  02:57  6.5.7233.28       122,880  Imap4fe.dll      
   20-Jun-2005  12:34  6.5.7233.28       119,296  Imap4svc.dll     
   21-Jun-2005  03:33  6.5.7233.28        27,136  Pop3be.dll       
   21-Jun-2005  02:57  6.5.7233.28        12,288  Pop3fe.dll       
   21-Jun-2005  03:30  6.5.7233.28        69,120  Pop3svc.dll      
Because of file dependencies, this hotfix requires Microsoft Exchange Server 2003 Service Pack 1 (SP1).

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003


STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Modification Type:MinorLast Reviewed:7/25/2006
Keywords:kbQFE KBHotfixServer kbexchSTORE kbfix kbBug kbExchange2003preSP2fix kbpubtypekc KB900106 kbAudITPRO