Event IDs 9983 and 9016 are logged when you try to use the MOM Operator Console to monitor Exchange 2000 Server health (900098)

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Exchange 2000 Server service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

Because of file dependencies, this hotfix requires Exchange 2000 Server Service Pack 3 (SP3). For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Restart requirement

You have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date         Time   Version           Size     File name
--------------------------------------------------------------
17-Jun-2005  01:54  6.0.6617.74       720,896  Cdo.dll          
16-Jun-2005  10:52  6.0.6617.74       749,568  Mapi32.dll

You may also experience these symptoms if the Exchange server has its default permissions locked down for added security. In this situation, you may find that the MOM Mailbox access account may have insufficient permissions on the Exchange server. To verify this, you can use the Filemon tool to monitor file access with a filter set for "empm*". To obtain the Filemon tool, visit the following Sysinternals Web site:If permissions are an issue, the Filemon tool may show many "Access Denied" errors for attempts to write *.mmp temporary files and when you try to access core CDO and MAPI files in the following directories:

• \exchsrvr\bin
• \winnt
• \winnt\system32

Alternatively, as a quick test, you can add the MOM Mailbox access account to a group that has rights to log on locally and access the relevant files and folders.