You receive a "Page cannot be displayed" error message if you try to open SAP program Help files in a Microsoft Windows XP Service Pack 2-based computer (899864)


The information in this article applies to:

  • Microsoft Windows XP Home Edition Service Pack 2 (SP2)
  • Microsoft Windows XP Media Center Edition Service Pack 2 (SP2)
  • Microsoft Windows XP Professional Service Pack 2 (SP2)
  • Microsoft Windows XP Tablet PC Edition Service Pack 2 (SP2)
Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry

SYMPTOMS

If you try to open SAP program Help files in a Microsoft Windows XP Service Pack 2-based computer, you receive the following error message:
Page cannot be displayed.
This symptom occurs with the following SAP programs:
  • SAPGUI 6.20 Solution Manager
  • SAPGUI for Windows 6.20 with 4.6D
  • SAPGUI for Windows 6.20 with 4.71
  • Transaction SE80
  • Transaction WE60

CAUSE

This behavior occurs because the MK protocol that the SAP program uses has been disabled in the registry.

RESOLUTION

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
To resolve this issue, follow these steps:
  1. Click Start, click Run, type regedit, and then click OK.
  2. Locate and then click the following registry subkey:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_DISABLE_MK_PROTOCOL

  3. In the right pane, right-click SAPLOGON.exe, and then click Modify.
  4. Under Value data, type 0, and then click OK.
  5. In the right pane, right-click SAPfewgsrv.exe, and then click Modify.
  6. Under Value data, type 0, and then click OK.
  7. In the right pane, right-click SAPGuiIT.exe, and then click Modify.
  8. Under Value data, type 0, and then click OK.
  9. In the right pane, right-click SAPLgPad.exe, and then click Modify.
  10. Under Value data, type 0, and then click OK.
  11. In the right pane, right-click Scale_for_R3.exe, and then click Modify.
  12. Under Value data, type 0, and then click OK.
  13. Quit Registry Editor.
  14. Restart the computer.

MORE INFORMATION

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:6/29/2005
Keywords:kbtshoot kbprb KB899864 kbAudEndUser
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