FIX: You may receive a Windows File Protection error message when you try to install the Host Integration Server 2000 End User Client on a computer that is running Windows XP Professional SP2 (899427)


The information in this article applies to:

  • Microsoft Host Integration Server 2000
  • Microsoft Host Integration Server 2000 SP1
  • Microsoft Host Integration Server 2000 SP2
Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry

SYMPTOMS

If you try to install a Microsoft Host Integration Server 2000 End User Client on a computer that is running Microsoft Windows XP Professional Service Pack 2 (SP2) and that computer has been upgraded from Windows XP Professional Service Pack 1 (SP1), you may receive the following error message:
Windows File Protection

Windows files must be installed for your installation to proceed.

Insert Your Windows XP Professional CD-ROM now.

Retry More Information Cancel
If you click Cancel, you receive the following error message:
Error 1933. The Windows Installer service cannot update one or more protected Windows files. SFP Error: 1223. List of protected files:\r\nc:\windows\system32\c_1047.nls."
The following events are also logged in the Application event log when this problem occurs:
Event ID: 11933
Source: MsiInstaller
Description:
Product: Microsoft Host Integration Server 2000 End-User Client -- Error 1933. The Windows Installer service cannot update one or more protected Windows files. SFP Error: 1223. List of protected files:\r\n
c:\windows\system32\c_1047.nls
c:\windows\system32\c_1140.nls
c:\windows\system32\c_1141.nls
c:\windows\system32\c_1142.nls
c:\windows\system32\c_1143.nls
c:\windows\system32\c_1144.nls
c:\windows\system32\c_1145.nls
c:\windows\system32\c_1146.nls
c:\windows\system32\c_1147.nls
c:\windows\system32\c_1148.nls
c:\windows\system32\c_1149.nls
c:\windows\system32\c_20273.nls
c:\windows\system32\c_20277.nls
c:\windows\system32\c_20278.nls
c:\windows\system32\c_20280.nls
c:\windows\system32\c_20284.nls
c:\windows\system32\c_20285.nls
c:\windows\system32\c_20297.nls
c:\windows\system32\c_20420.nls
c:\windows\system32\c_20423.nls
c:\windows\system32\c_20424.nls
c:\windows\system32\c_20838.nls
c:\windows\system32\c_20871.nls
c:\windows\system32\c_20880.nls
c:\windows\system32\c_20924.nls
c:\windows\system32\c_21025.nls
c:\windows\system32\c_858.nls
c:\windows\system32\c_870.nls
Event ID: 11708
Source: MsiInstaller
Description: Product: Microsoft Host Integration Server 2000 End-User Client -- Installation operation failed.

CAUSE

This problem occurs because the Host Integration Server 2000 Setup program detects if the %Systemroot%\System32 folder contains the National Language Support (NLS) files that the Setup program requires. By default, Windows XP does not install the NLS files. Therefore, the Host Integration Server 2000 Setup program will try to install the NLS files.

This problem occurs when the Windows File Protection feature in Windows XP Professional SP2 detects that Host Integration Server 2000 is trying to install the NLS files. If the Windows File Protection feature cannot find the NLS files, you receive the error messages that are mentioned in the "Symptoms" section.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Host Integration Server 2000 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
  Date         Time   Size        File name
  --------------------------------------------
  12-May-2005  20:01  11,160,064  Hiclient.msi
Note Because of file dependencies, the most recent fix that contains these files may also contain additional files.

WORKAROUND

To work around this problem and install the Host Integration Server 2000 End User Client when the NLS files cannot be located, use one of the following methods:

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
  • Insert the Windows XP Professional SP2 CD, and then click Retry when you receive the Windows File Protection error message.
  • Update the following registry key to contain a path that contains the Windows XP Service Pack 2 image:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\ServicePackSourcePath

  • Update the following registry key to contain a path that contains the Windows XP Service Pack 2 image:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\SourcePath

  • Manually install the required NLS files by using a batch file. For example, you may use the following batch file.

    Note Before you use this batch file code example, you must replace the first path with the actual path of the location of the Windows XP SP2 CD.
    expand D:\i386\C_1047.nl_ c:\windows\system32\c_1047.nls
expand D:\i386\C_1140.nl_ c:\windows\system32\c_1140.nls
expand D:\i386\C_1141.nl_ c:\windows\system32\c_1141.nls
expand D:\i386\C_1142.nl_ c:\windows\system32\c_1142.nls
expand D:\i386\C_1143.nl_ c:\windows\system32\c_1143.nls
expand D:\i386\C_1144.nl_ c:\windows\system32\c_1144.nls
expand D:\i386\C_1145.nl_ c:\windows\system32\c_1145.nls
expand D:\i386\C_1146.nl_ c:\windows\system32\c_1146.nls
expand D:\i386\C_1147.nl_ c:\windows\system32\c_1147.nls
expand D:\i386\C_1148.nl_ c:\windows\system32\c_1148.nls
expand D:\i386\C_1149.nl_ c:\windows\system32\c_1149.nls
expand D:\i386\C_20273.nl_ c:\windows\system32\c_20273.nls
expand D:\i386\C_20277.nl_ c:\windows\system32\c_20277.nls
expand D:\i386\C_20278.nl_ c:\windows\system32\c_20278.nls
expand D:\i386\C_20280.nl_ c:\windows\system32\c_20280.nls
expand D:\i386\C_20284.nl_ c:\windows\system32\c_20284.nls
expand D:\i386\C_20285.nl_ c:\windows\system32\c_20285.nls
expand D:\i386\C_20297.nl_ c:\windows\system32\c_20297.nls
expand D:\i386\C_20420.nl_ c:\windows\system32\c_20420.nls
expand D:\i386\C_20423.nl_ c:\windows\system32\c_20423.nls
expand D:\i386\C_20424.nl_ c:\windows\system32\c_20424.nls
expand D:\i386\C_20838.nl_ c:\windows\system32\c_20838.nls
expand D:\i386\C_20871.nl_ c:\windows\system32\c_20871.nls
expand D:\i386\C_20880.nl_ c:\windows\system32\c_20880.nls
expand D:\i386\C_20924.nl_ c:\windows\system32\c_20924.nls
expand D:\i386\C_21025.nl_ c:\windows\system32\c_21025.nls
expand D:\i386\C_858.nl_ c:\windows\system32\c_858.nls
expand D:\i386\C_870.nl_ c:\windows\system32\c_870.nls
  • Install the NLS files when you install Windows XP by using Regional and Language Options in Control Panel. The Host Integration Server 2000 End User Client tries to install the following NLS files:
    • C_1047.nls
    • C_1140.nls
    • C_1141.nls
    • C_1142.nls
    • C_1143.nls
    • C_1144.nls
    • C_1145.nls
    • C_1146.nls
    • C_1147.nls
    • C_1148.nls
    • C_1149.nls
    • C_20273.nls
    • C_20277.nls
    • C_20278.nls
    • C_20280.nls
    • C_20284.nls
    • C_20285.nls
    • C_20297.nls
    • C_20420.nls
    • C_20423.nls
    • C_20424.nls
    • C_20838.nls
    • C_20871.nls
    • C_20880.nls
    • C_20924.nls
    • C_21025.nls
    • C_858.nls
    • C_870.nls

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

The updated Hiclient.msi package is a modified version of the Host Integration Server 2000 End User Client with SP2 package that is included with Host Integration Server 2000 Service Pack 2 (SP2).

The updated Hiclient.msi package does not look for the existence of the NLS files that are listed in the "Workaround" section. Therefore, the NLS files are not installed by the Host Integration Server 2000 End User Client Setup program. If you need one or more of these NLS in the future, you must manually install these files by using Regional and Language Options in Control Panel. You do not have to install more NLS files unless you must have languages that are different from English (U.S.) on the computer that is running the Host Integration Server 2000 End User Client.

For more information about Windows File Protection and how it locates system protected files, click the following article number to view the article in the Microsoft Knowledge Base:

222193 Description of the Windows File Protection feature

To obtain Host Integration Server 2000 SP2, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyId=DD6117C2-FF63-42FF-A51E-E73C8FBFE244&displaylang=en

Note The updated Hiclient.msi package that is described in this article is not included with the Host Integration Server 2000 SP2 update that is available for download at this Web site.
Modification Type:MinorLast Reviewed:7/25/2006
Keywords:kbQFE kbfix kbbug kbpubtypekc KB899427 kbAudDeveloper
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