The screen may become black after you run the Configure Your TV or Monitor wizard in Windows XP Media Center Edition 2005 (899350)


The information in this article applies to:

  • Microsoft Windows XP Media Center Edition 2005

SYMPTOMS

On a computer that is running Microsoft Windows XP Media Center Edition 2005, the screen may become black when you do either of the following:
  • While Media Center is running in windowed mode, you run the Configure Your TV or Monitor wizard. You select Composite or S-Video for your connection type. Then, you switch to full-screen mode. In this situation, only the pointer is visible.
  • While Media Center is running in full-screen mode, you run the Configure Your TV or Monitor wizard. You select Composite or S-Video for your connection type. Then, you select the Preview Automatic Adjustment option on the Optimize Media Center for Your Display screen.

CAUSE

This problem may occur when you use composite output or S-Video output in combination with a PAL TV signal. The problem occurs because of an error in the Ehui.dll component of Media Center.

RESOLUTION

Update rollup information

How to obtain the hotfix

This issue is fixed in the January 2006 Update Rollup for Windows XP Media Center Edition 2005 Hotfix Package . For more information, click the following article number to view the article in the Microsoft Knowledge Base:

912067 January 2006 Update Rollup for Windows XP Media Center Edition 2005

Note For this hotfix to be effective, you may also have to update the video driver. Contact the manufacturer of the video card to determine if an updated video driver is available. For information about how to contact the manufacturer of your video card, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z


STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

Media Center Technical Support

Because Microsoft Windows XP Media Center Edition was included with your hardware device or system, the hardware manufacturer provides technical support and assistance for this software. Your manufacturer may have customized the installation with unique components such as specific device drivers and optional settings to maximize the performance of that manufacturer's hardware. If you require technical help with Windows XP Media Center Edition, contact your manufacturer directly because the manufacturer is best qualified to support the software that the manufacturer has installed on the hardware.

You can also visit the Windows XP Media Center Edition product information Web site at the following Microsoft Web site: http://www.microsoft.com/windowsxp/mediacenter/

For more information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MinorLast Reviewed:3/1/2006
Keywords:kbQFE KB899350 kbAudEndUser
©2004 Microsoft Corporation. All rights reserved.