User settings issues are not resolved when you reinstall or repair Office programs on a computer that is running Terminal Services (899117)


The information in this article applies to:

  • Microsoft Office Basic Edition 2003
  • Microsoft Office Professional Edition 2003
  • Microsoft Office Small Business Edition 2003
  • Microsoft Office Standard Edition 2003
  • Microsoft Office Students and Teachers Edition 2003
  • Microsoft Office XP Professional
  • Microsoft Office XP Small Business
  • Microsoft Office XP Standard
  • Microsoft Office XP Students and Teachers
  • Microsoft Office 2000 Premium
  • Microsoft Office 2000 Professional
  • Microsoft Office 2000 Small Business
  • Microsoft Office 2000 Standard
Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry

SYMPTOMS

Consider the following scenario. You have one of the Microsoft Office programs that are listed in the "Applies to" section installed on a computer that is running Terminal Services. Your users experience one of the following symptoms when they log on to the computer that is running Terminal Services:
  • The users' individual settings are not retained.
  • The users receive settings that they do not want.
When you reinstall or repair Office programs on the computer that is running Terminal Services, the reinstallation or the repair operation appears to complete successfully. However, the symptoms that your users experienced are not resolved.

Note This issue may occur more frequently with new users.

RESOLUTION

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

To resolve this issue on the computer that is running Terminal Services, follow these steps:
  1. Create a new user on the computer that is running Terminal Services. Then, add the new user as a member of the administrators group.
  2. Log on as the new user that you created in step 1.
  3. Make sure that all Terminal Services users are disconnected from the computer that is running Terminal Services. Additionally, make sure that no Office programs are running on the computer that is running Terminal Services.
  4. Start Install Mode. To start Install Mode, follow these steps:
    1. Click Start, point to All Programs, point to Accessories, and then click Command Prompt.
    2. At the command prompt, type change user /install, and then press ENTER.
    Note Leave the Command Prompt window open. You will use the Command Prompt window in step 9.
  5. Click Start, click Run, type regedit in the Open box, and then click OK to start Registry Editor.
  6. Locate and then delete the following registry keys, if they exist, for your version of Office:

    Microsoft Office 2003
    • HKEY_USERS\.Default\Software\Microsoft\Office\11.0
    • HKEY_USERS\.Default\Software\Microsoft\OfficeCustomizeWizard
    • HKEY_CURRENT_USER\Software\Microsoft\Office\11.0
    • HKEY_CURRENT_USER\Software\Microsoft\OfficeCustomizeWizard
    • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Terminal Server\Install\Software\Microsoft\Office\11.0
    • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Terminal Server\Install\Software\Microsoft\OfficeCustomizeWizard
    Microsoft Office XP
    • HKEY_USERS\.Default\Software\Microsoft\Office\10.0
    • HKEY_USERS\.Default\Software\Microsoft\OfficeCustomizeWizard
    • HKEY_CURRENT_USER\Software\Microsoft\Office\10.0
    • HKEY_CURRENT_USER\Software\Microsoft\OfficeCustomizeWizard
    • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Terminal Server\Install\Software\Microsoft\Office\10.0
    • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Terminal Server\Install\Software\Microsoft\OfficeCustomizeWizard
    Microsoft Office 2000
    • HKEY_USERS\.Default\Software\Microsoft\Office\9.0
    • HKEY_USERS\.Default\Software\Microsoft\OfficeCustomizeWizard
    • HKEY_CURRENT_USER\Software\Microsoft\Office\9.0
    • HKEY_CURRENT_USER\Software\Microsoft\OfficeCustomizeWizard
    • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Terminal Server\Install\Software\Microsoft\Office\9.0
    • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Terminal Server\Install\Software\Microsoft\OfficeCustomizeWizard
  7. On the File menu, click Exit to quit Registry Editor.
  8. Repair the Office installation. To repair the Office installation, follow these steps:
    1. Click Start, click Control Panel, and then click Add or Remove Programs.
    2. In the list of currently installed programs, click your version of Office, and then click Change.
    3. Click Reinstall or Repair, and then click Next.
    4. Click Detect and Repair errors in my Office installation.
    5. Click to select the Restore my Start Menu Shortcuts check box, and then click Install.
    Note If you have other Office programs, such as Microsoft Office Visio Professional 2003 or Microsoft Office Project Professional 2003, installed on the computer that is running Terminal Services, you must also repair the installation of those programs.
  9. Exit Install Mode. To exit Install Mode, follow these steps:
    1. Press ALT+TAB to switch to the Command Prompt window.
    2. At the command prompt, type change user /execute, and then press ENTER.
    3. Type exit, and then press ENTER to close the Command Prompt window.
  10. Click Start, click Run, type regedit in the Open box, and then click OK to start Registry Editor.
  11. Delete all occurrences of the TermSrvCopyKeyOnce value that may exist under any one or more of the following registry keys for your version of Office:

    Office 2003
    • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Terminal Server\Install\Software\Microsoft\Office\11.0
    • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Terminal Server\Install\Software\Microsoft\OfficeCustomizeWizard
    Office XP
    • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Terminal Server\Install\Software\Microsoft\Office\10.0
    • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Terminal Server\Install\Software\Microsoft\OfficeCustomizeWizard
    Office 2000
    • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Terminal Server\Install\Software\Microsoft\Office\9.0
    • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Terminal Server\Install\Software\Microsoft\OfficeCustomizeWizard
  12. On the File menu, click Exit to quit Registry Editor.
  13. Log off the computer that is running Terminal Services.

MORE INFORMATION

For more information about how to install Office on a computer that is running Terminal Services, click the following article numbers to view the articles in the Microsoft Knowledge Base:

828955 How to install Office 2003 on a computer that is running Windows Terminal Server

224313 How to install Office 2000 on Windows 2000 Terminal Server

REFERENCES

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

297379 Programs can revert to the default settings on Terminal Server

Modification Type:MinorLast Reviewed:6/14/2005
Keywords:kbstartprogram kbRemoteProg kbsetup kbtshoot kbprb KB899117 kbAudITPRO
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