The Office Setup program unexpectedly quits, and you do not receive an error message (898469)


The information in this article applies to:

  • Microsoft Office Professional Edition 2003
  • Microsoft Office Standard Edition 2003
  • Microsoft Office Small Business Edition 2003
  • Microsoft Office Students and Teachers Edition 2003
  • Microsoft Office Basic Edition 2003
  • Microsoft Office Access 2003
  • Microsoft Office Excel 2003
  • Microsoft Office Outlook 2003
  • Microsoft Office Outlook 2003 with Business Contact Manager
  • Microsoft Office PowerPoint 2003
  • Microsoft Office Publisher 2003
  • Microsoft Office Publisher 2003 with Digital Image Pro
  • Microsoft Office Word 2003
  • Microsoft Office InfoPath 2003
  • Microsoft Office OneNote 2003
  • Microsoft Office Project Professional 2003
  • Microsoft Office Project Standard 2003
  • Microsoft Office Visio Professional 2003
  • Microsoft Office Visio Standard 2003
  • Microsoft Office XP Professional
  • Microsoft Office XP Standard
  • Microsoft Office XP Small Business
  • Microsoft Office XP Students and Teachers
  • Microsoft Office XP Developer
  • Microsoft Access 2002
  • Microsoft Excel 2002
  • Microsoft Outlook 2002
  • Microsoft PowerPoint 2002
  • Microsoft Word 2002
  • Microsoft Publisher 2002
  • Microsoft Project Professional 2002
  • Microsoft Project Standard 2002
  • Microsoft Visio 2002 Professional
  • Microsoft Visio 2002 Standard

SYMPTOMS

When you try to install a Microsoft Office 2003 or Microsoft Office XP program, you experience the following symptoms:
  • The Setup program unexpectedly quits.
  • The active Setup dialog box disappears.
  • You do not receive an error message.
For example, the Product Key dialog box may unexpectedly disappear.

RESOLUTION

To resolve this problem, examine each local hard disk for errors. To do this, follow these steps:
  1. Open My Computer.
  2. Right-click the first hard disk that is listed, and then click Properties. Typically, the first hard disk is drive C.
  3. Click the Tools tab.
  4. Click Check Now.
  5. Click to select both the Automatically fix file system errors check box and the Scan for and attempt recovery of bad sectors check box. Then, click Start.
  6. Click Yes if you receive the following message:The disk check could not be performed because the disk check utility needs exclusive access to some Windows files on the disk. These files can be accessed only by restarting Windows. Do you want to schedule this disk check to occur next time you restart the computer?Click OK, and then restart the computer.

    If you do not receive this message, the disk scan starts.
  7. When the disk scan is finished, repeat steps 2 through 6 for all remaining hard disks on the computer.
After all hard disks are checked for errors, you can successfully install the Office program.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Modification Type:MinorLast Reviewed:2/13/2006
Keywords:kbsetup kbtshoot kbprb KB898469 kbAudEndUser kbAudITPRO
©2004 Microsoft Corporation. All rights reserved.