The trust relationship between two domains is broken when you try to join a Windows 2000 Service Pack 4-based computer to the trusted domain (898064)

SYMPTOMS

Consider the following scenario. You are using a Microsoft Windows 2000 Service Pack 4 (SP4)-based computer in a domain that trusts another domain. The computer name matches the NetBIOS name of the trusted domain. You have enabled NetBIOS name resolution in Windows Internet Name Service (WINS).

In this scenario, the following error message is logged in the System event log:Event ID: 4319
Source: NetBT
Type: Error
Date: Date
Time: Time
User: User Name
Computer: Computer Name
Description: A duplicate name has been detected on the TCP network. The IP address of the machine that sent the message is in the data. Use nbtstat -n in a command window to see which name is in the Conflict state. Additionally, when you use domain administrator account credentials to try to join the computer to the trusting domain, you see that the trust relationship between the two domains is broken.

CAUSE

This problem occurs because the client computer overwrites the interdomain trust account (ITA) properties when you join the computer to the domain. The ITA is created in the trusted domain when a trust relationship is built with another domain. The client computer overwrites the ITA properties without verifying whether the ITA is being used. Therefore, the trust relationship between the domains breaks.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date         Time   Version            Size    File name
--------------------------------------------------------------
23-Mar-2004  13:47  5.0.2195.6866      69,904  Browser.dll      
07-Jun-2005  00:03  5.0.2195.7052     309,520  Netapi32.dll     
07-Jun-2005  00:03  5.0.2195.7052      98,064  Wkssvc.dll       
25-Feb-2005  05:13  6.1.22.4          371,936  Updspapi.dll

WORKAROUND

To work around this problem, remove the client computer from the domain, and then rename the client computer. Reset the trust relationship between the domains. After you reset the trust relationship, join the client computer to the domain. To reset the trust relationship between the domains, follow these steps:

Open a command prompt on the client computer.
At the command prompt, type the following command, and then press ENTER:
netdom trust trusted_domain_name /domain: trusting_domain_name /verify /reset

MORE INFORMATION

For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

824684 Description of the standard terminology that is used to describe Microsoft software updates