Caller ID-capable modem may not display Caller ID information in Microsoft Windows XP Media Center Edition 2005 (897084)

SYMPTOMS

The Caller ID-capable modem may not display Caller ID information in Microsoft Windows XP Media Center Edition 2005. For example, the Caller ID information may not be displayed on the screen when the Windows XP Media Center 2005 Edition-based computer receives a telephone call. This symptom occurs even if a Caller ID-capable modem is installed in the Windows XP Media Center 2005 Edition-based computer.

CAUSE

This issue occurs because the Universal Modem driver is not a TAPI-compliant Caller ID device driver. The Universal Modem driver that is installed by Windows XP Media Center 2005 Edition Setup is not a TAPI-compliant Caller ID device driver. The driver supports the basic Caller ID functionality and passes the basic Caller ID enabled testing. However, the Caller ID functionality does not work correctly in Windows XP Media Center Edition 2005 because there is no TAPI support.

RESOLUTION

To resolve this issue and enable the Caller ID functionality, you must have the following items:

A Caller ID-capable modem that supports TAPI.
The correct driver for the Caller ID-capable modem.

Note You must manually enable the Caller ID functionality when either of the following conditions is true:

The Caller ID-capable modem does not provide a user interface that you can use to enable the Caller ID functionality.
The Caller ID-capable modem driver does not provide a user interface that you can use to enable the Caller ID functionality.

To manually enable the Caller ID functionality, follow these steps:

Click Start, and then click Control Panel.
Click Phone and Modem Options, and then click the Modem tab.
Click Properties, and then click Advanced.
In the Extra initialization commands box, type AT+VCID=1, and then click OK.
Restart the computer.

MORE INFORMATION

Technical support for Media Center

Because Microsoft Windows XP Media Center Edition was included with your hardware device or system, the hardware manufacturer provides technical support and assistance for this software. Your manufacturer may have customized the installation with unique components such as specific device drivers and optional settings to maximize the performance of that manufacturer's hardware. If you require technical help with Windows XP Media Center Edition, contact your manufacturer directly because the manufacturer is best qualified to support the software that the manufacturer has installed on the hardware.

You can also visit the Windows XP Media Center Edition product information Web site at the following Microsoft Web site:

http://www.microsoft.com/windowsxp/mediacenter/