The SMS 2003 Administrator Console shows a package status as "Install Pending" even when the package files are installed on the distribution point (897074)


The information in this article applies to:

  • Microsoft Systems Management Server 2003

SYMPTOMS

You have added a new package to a Microsoft Systems Management Server (SMS) 2003 distribution point. However, the SMS Administrator Console shows the package status as Install Pending. The behavior occurs even when the package files are successfully installed on the SMS distribution point.

CAUSE

This problem typically occurs when you have more than one primary site in the SMS hierarchy. In this case, the SMS Distribution Manager may incorrectly change the status of the PkgStatus table in the SMS database.

RESOLUTION

Note After you install the latest service pack for SMS 2003 or after you install hotfix 897074, you may still experience the problem that is mentioned in the "Symptoms" section. In this case, we recommend that you install one of the following hotfixes, which supercede hotfix 897074:

To resolve this issue in SMS 2.0 Service Pack 3 (SP3) and later versions, install hotfix 318834. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

318834 SMS package source versions may be reported incorrectly

To resolve this issue in SMS 2003 Service Pack 1 (SP1) and Service Pack 2 (SP2), install hotfix 915198. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

915198 You may receive inaccurate reports when you run SMS hardware inventory reports on the parent site server

Note The symptoms described in these articles may not match the symptom described in this article. However, the fix for this issue is addressed in these articles.

Service pack information

To resolve this problem, obtain the latest service pack for Systems Management Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

885643 How to obtain the latest Systems Management Server 2003 service pack

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Systems Management Server 2003 Service Pack 2.
This hotfix does not correct the status of packages that are already affected by this problem. To fix an existing package that is experiencing this problem, use the SMS Administrator Console to update the package status after you install this hotfix. To do this, follow these steps:
  1. Use an account that has administrative credentials to log on to a computer that is running the SMS Administrator Console.
  2. Click Start, point to Programs, point to Systems Management Server, and then click SMS Administrator Console.
  3. Expand Site Database (SiteCode-SiteName), expand Packages, right-click the package that you want to update, click All Tasks, and then click Manage Distribution Points.
  4. In the Welcome to the Manage Distribution Points Wizard dialog box, click Next.
  5. On the Manage Distribution Points page, click Refresh the package on selected distribution points, and then click Next.
  6. On the Refresh Package page, click to select the check box next to the distribution point server that you want, click Next, and then click Finish.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Modification Type:MajorLast Reviewed:7/6/2006
Keywords:kbQFE kbHotfixServer kbfix kbExpertiseInter kbSMS2003spfix kbsms200sp2fix KB897074 kbAudITPRO
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