MORE INFORMATION
Service pack information
This problem was first corrected in Office 2003 Service Pack 2.
To resolve this problem, obtain the latest service pack for Office 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
870924 How to obtain the latest service pack for Office 2003
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office 2003 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
back to the topPrerequisites
The following list contains prerequisites for the hotfix package:
- The optimized version of this hotfix is a post-Microsoft Office 2003 Service Pack 1 (SP1) hotfix. To install the hotfix, you must have Office 2003 SP1 installed.
For more information about Office 2003 SP1, click the following article number to view the article in the Microsoft Knowledge Base:
842532
Description of Office 2003 Service Pack 1
- The full-file version of this hotfix is also the administrative version of this hotfix. You can install this version of the hotfix on a computer that is running Office 2003 with Office 2003 SP1 installed or on a computer that is running Office 2003 without Office 2003 SP1 installed. However, we have tested this hotfix more extensively on a computer that is running Office 2003 with Office 2003 SP1 installed than we have on a computer that is running Office 2003 without Office 2003 SP1 installed. If you install this hotfix on a computer that is running Office 2003 without Office 2003 SP1 installed, some file conflicts might occur. We support this configuration, but we do not recommend this configuration.
back to the topRestart information
You do not have to restart the computer after you apply this hotfix.
back to the topHotfix replacement information
This hotfix is not replaced by any later hotfix.
back to the topRegistry information
You do not have to create or modify any registry keys to use any hotfixes that this package contains.
back to the topHotfix file information
This hotfix contains only those files that are required to correct the issues that this article lists. This hotfix may not contain all the files that you must have to fully update a product to the latest build.
The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the
Time Zone tab in the Date and Time tool in Control Panel.
Download information
Date Time Version Size File name
--------------------------------------------------------------
28-Apr-2005 20:32 11.0.6505.0 5,801,208 Office2003-kb896986-glb.exe
Microsoft Windows Installer .msp file information
Date Time Size File name
--------------------------------------------------------
28-Apr-2005 11:04 9,402,880 Outlookff.msp (full-file/administrative)
28-Apr-2005 05:30 4,208,640 Outlookop.msp (optimized)
After the hotfix is installed, the global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table.
Date Time Version Size File name
--------------------------------------------------------------
18-Feb-2005 00:59 11.0.6423.0 88,264 Addrpars.dll
11-Sep-2004 02:17 11.0.6404.0 77,000 Dlgsetp.dll
18-Mar-2005 18:41 11.0.6500.0 132,296 Envelope.dll
01-Mar-2005 21:27 11.0.6424.0 247,808 Exchcsp.dll
29-Jan-2005 00:08 11.0.6420.0 346,312 Exsec32.dll
27-Aug-2004 00:48 11.0.6402.0 122,056 Impmail.dll
18-Feb-2005 02:16 11.0.6423.0 158,912 Oladd.fae
18-Feb-2005 02:16 11.0.6423.0 152,264 Olappt.fae
27-Aug-2004 00:57 11.0.6402.0 117,952 Oljrnl.fae
27-Aug-2004 00:57 11.0.6402.0 113,344 Olmail.fae
27-Aug-2004 00:57 11.0.6402.0 104,640 Olnote.fae
18-Feb-2005 02:16 11.0.6423.0 147,144 Oltask.fae
22-Apr-2005 05:33 11.0.6505.0 7,585,480 Outllib.dll
24-Feb-2005 21:32 11.0.6424.0 89,288 Outlmime.dll
22-Apr-2005 05:33 11.0.6505.0 196,296 Outlook.exe
18-Mar-2005 18:41 11.0.6500.0 141,000 Outlph.dll
26-Mar-2005 05:06 11.0.6501.0 64,200 Outlrpc.dll
27-Aug-2004 00:47 11.0.6402.0 44,744 Outlvbs.dll
17-Mar-2005 21:32 11.0.6550.0 74,944 Rm.dll
22-Jan-2005 03:20 11.0.6419.0 111,808 Sc2.sam
22-Jan-2005 03:20 11.0.6419.0 143,048 Schplus.sam
11-Oct-2004 19:29 11.0.6408.0 100,552 Transmgr.dll
Additional notes:
- For more information about how to install this hotfix, see the Readme.txt file that is included in the hotfix package.
- For more information about the differences between the two .msp files, see the "Strategies for Updating Office 2003 Installations" topic. To see this topic, visit the following Microsoft Web site:
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