You receive an error message when you try to use a Radia Application Manager transform file to install Office 2003 on a Windows 2000 Professional-based computer (896930)


The information in this article applies to:

  • Microsoft Office Professional Edition 2003
  • Microsoft Office Excel 2003
  • Microsoft Office FrontPage 2003
  • Microsoft Office Outlook 2003
  • Microsoft Office PowerPoint 2003
  • Microsoft Office Publisher 2003
  • Microsoft Office Word 2003
  • Microsoft Office Standard Edition 2003
  • Microsoft Office Student and Teachers Edition 2003
  • Microsoft Office Small Business Edition 2003
  • Microsoft Office Basic Edition 2003
  • Microsoft Office Access 2003

SYMPTOMS

You receive an error message when you try to use a Radia Application Manager transform file to install Office 2003 on a Windows 2000 Professional-based computer. This error occurs when you use the Radia Application Manager transform file from an HTTP location.

The error message is similar to the following:
Microsoft Office 2003 Setup

Error 1308. Setup cannot find the required file http://path/Files/Pfiles/Msoffice/Office11/Office.dll.

Check your connection to the network, or CD-ROM drive. For other potential solutions to this issue, see http://path/Files\Pfiles\Msoffice\Office11\1033\Setup.chm


After you click OK in the error message dialog box, you receive another error message that is similar to the following:
IEExec.exe - Common Language Runtime Debugging Services

Application has generated an exception that could not be handled. Process id=0x680 (1664), Thread id =0x67c (1660)
Additionally, the verbose log file contains an error message that is similar to the following:
Error 1308: Setup cannot find the required file filename Files/Pfiles/Msoffice/Office11/Office.dll

CAUSE

This issue occurs when all the following conditions are true:
  • You have Microsoft Windows 2000 Professional Service Pack 4 (SP4) installed.
  • You have Microsoft .NET Framework 1.1 installed.
  • You have Microsoft Internet Explorer 5.0 installed.

RESOLUTION

Microsoft does not support the installation of Office 2003 from an HTTP location. Additionally, Microsoft does not support the use of third-party vendor customizations or utilities for the installation of Microsoft Office products.

To resolve this issue, use one of the following methods:
  • Contact Hewlett Packard for more information. To do this, visit the following Hewlett Packard Web site:

    http://support.openview.hp.com/support.jsp?fromOV=true

    Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
  • Use a supported method for deploying Office 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

    828377 Supported installation methods for deploying Office 2003

MORE INFORMATION

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Modification Type:MinorLast Reviewed:9/27/2006
Keywords:kbsetup kbtshoot kbprb KB896930 kbAudEndUser kbAudITPRO
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