Your computer may restart when you save a picture in Digital Image Suite (896926)

SYMPTOMS

When you try to save a picture in Microsoft Digital Image Suite, your computer may restart. Additionally, when you try to open, save, or change an image, the computer may restart. Or, you may receive the following error message:

Bad Pool Header or a Blue Screen Stop error.

WORKAROUND

To work around this issue, use one of the following methods.

Turn off GoBack 4.0

You can try turning off GoBack 4.0 to see if that lets you save files in Digital Image Suite. For more information about how to turn off Norton GoBack 4.0, visit the following Symantec support Web site:

http://service1.symantec.com/SUPPORT/goback.nsf/docid/2004072015121458

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Remove GoBack 4.0 from your computer

You can remove GoBack 4.0 from your computer. This will let Digital Image Suite function correctly. For more information about how to remove Norton GoBack 4.0, visit the following Symantec support Web site:

http://service1.symantec.com/SUPPORT/goback.nsf/docid/2003050713255158

For more support information about Norton GoBack 4.0, visit the following Symantec Web site:

http://www.symantec.com/techsupp/ngb/ngb_2005_tasks.html

MORE INFORMATION