Description of the Visio 2003 post-Service Pack 1 hotfix package: May 9, 2005 (896730)


The information in this article applies to:

  • Microsoft Office Visio Professional 2003
  • Microsoft Office Visio Standard 2003

SUMMARY

Microsoft has released the Microsoft Office Visio 2003 post-Service Pack 1 hotfix package for Microsoft Office Visio 2003. This article describes the following information about the hotfix package:

  • Issues that the hotfix package fixes
  • Prerequisites for installing the hotfix package
  • Information about whether you must restart the computer after you install the hotfix package
  • Information about whether the hotfix package is replaced by any other hotfix package
  • Information about whether you must make any registry changes to use one or more of the hotfixes in the package
  • Files that the hotfix package contains
Files that the hotfix package contains

Article contents

INTRODUCTION

This article describes the Microsoft Office Visio 2003 issue that is fixed in the Visio 2003 post-Service Pack 1 hotfix package that is dated May 9, 2005.

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Issue that the hotfix package fixes

This hotfix package fixes the following issue that was not previously documented in a Microsoft Knowledge Base article:
  • When you try to start Visio 2003, you may receive the following error message:
    Microsoft Visio has encountered a problem and needs to close. We are sorry for the inconvenience.

    To see what data this error report contains, click here.
    When you view the data in the error report, the report contains an error signature that is similar to the following error signature:
       Application name  Application version  Module name  Module version  Offset
   ----------------------------------------------------------------------------
   Visio.exe          11.0.3216.0         Omfcu.dl     11.0.5510.0     0005148e

    If you restart Visio 2003 after you receive this error message, Visio 2003 may unexpectedly quit or may crash.

    This issue occurs when the following conditions are true:
    • You installed a user-created template.
    • There is another template with the same file name as the user-created template in the template path for Visio 2003.

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MORE INFORMATION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Office 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

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Prerequisites

The following list contains prerequisites for the hotfix package:
  • The full-file version of this hotfix is also the administrative version of this hotfix. You can install this version of the hotfix on a computer that is running Visio 2003 with Microsoft Office Visio 2003 Service Pack 1 (SP1) installed or on a computer that is running Visio 2003 without Visio 2003 SP1 installed.

    However, we have tested this hotfix more extensively on a computer that is running Visio 2003 with Visio 2003 SP1 installed than we have on a computer that is running Visio 2003 without Visio 2003 SP1 installed. If you install this hotfix on a computer that is running Visio 2003 without Visio 2003 SP1 installed, some file conflicts might occur. We support this configuration, but we do not recommend this configuration.
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Restart information

You do not have to restart the computer after you apply this hotfix.

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Hotfix replacement information

This hotfix is not replaced by any later hotfix.

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Registry information

You do not have to create or modify any registry keys to activate any hotfixes that this package contains.

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Hotfix file information

This hotfix contains only those files that are required to correct the issues that this article lists. This hotfix may not contain all the files that you must have to fully update a product to the latest build.

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Download information
   Date         Time   Version         Size       File name
   ----------------------------------------------------------------------------------
   09-May-2005  23:23  6.0.2800.1168   3,588,856  Visio2003-kb896730-fullfile-glb.exe

Microsoft Windows Installer .msp file information
   Date         Time   Size       File name
   ------------------------------------------------------------------
   09-May-2005  21:35  4,395,008  Visio2003-kb896730-fullfile-glb.msp

After the hotfix is installed, the global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. 
   Date         Time   Version         Size       File name
   ---------------------------------------------------------
   29-Apr-2005  21:31  11.0.5228.0     8,262,464  Vislib.dll

Additional notes:
  • For more information about how to this hotfix, see the Readme.txt file that is included in the hotfix package.
  • For more information about the differences between the two .msp files, see the "Strategies for Updating Office 2003 Installations" topic. To see this topic, visit the following Microsoft Web site:

    http://www.microsoft.com/office/ork/updates/patch_o2k3.htm

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REFERENCES

For more information about the terminology that Microsoft uses for software that is corrected after it is released, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft Product updates, tools, and add-ons


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Modification Type:MinorLast Reviewed:7/25/2006
Keywords:kbQFE KBHotfixServer kbtemplate kbstoprespond kbstartprogram kbfix kbHotfixRollup kbOffice2003preSP2fix kbpubtypekc KB896730 kbAudITPRO kbAudEndUser
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