You cannot install an update on an SMS 2.0 client computer because you are continuously prompted to restart the computer (896681)

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

You must have SMS 2.0 Service Pack 5 (SP5) installed before you apply this hotfix.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   18-Apr-2005  07:12  1.0.200.156     1,486,584  Featurepack1.0mr3-kb896681-x86-enu.exe

After the hotfix is installed, the following file has the listed file attributes or later file attributes:

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   01-Apr-2005  08:30  1.0.200.156     1,523,712  Patchwiz_enu.exe

Installation instructions

To install this hotfix, follow these steps:

Create a shared folder in a location that can be accessed by the SMS site servers.
Copy the FeaturePack1.0MR3-KB896681-X86-ENU.exe hotfix file to the new shared folder.
On each SMS primary and secondary site server in your environment, log on by using an account that has administrative credentials.
Close the SMS Administrator Console if it is open.
On each primary site server, connect to the shared folder that contains the hotfix, double-click the FeaturePack1.0MR3-KB896681-X86-ENU.exe hotfix file, and then follow the instructions in the wizard.

Note This hotfix removes tools and files that are related to the SMS 2.0 International Client Pack (ICP). If you want to install the hotfix file on an ICP SMS 2.0 site, you must re-install the SMS 2.0 ICP after you apply this hotfix.