You receive a "VSS_E_SOME_SNAPSHOTS_NOT_IMPORTED" error message in Windows Server 2003 (896592)


The information in this article applies to:

  • Microsoft Windows Server 2003, Datacenter Edition
  • Microsoft Windows Server 2003, Enterprise Edition
  • Microsoft Windows Server 2003, Standard Edition
  • Microsoft Windows Server 2003, Web Edition
  • Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
  • Microsoft Windows Server 2003, Datacenter Edition for Itanium-based Systems
  • Microsoft Windows Small Business Server 2003, Premium Edition
  • Microsoft Windows Small Business Server 2003, Standard Edition

SYMPTOMS

When you use the Volume Shadow Copy Service (VSS) to create more than 10 transportable hardware snapshots in Microsoft Windows Server 2003, some of these snapshots may not be imported within the allocated time. If the snapshots are not imported, the import operation fails. Additionally, you receive the following error message:

VSS_E_SOME_SNAPSHOTS_NOT_IMPORTED.

CAUSE

This problem occurs because of low time-out values. VSS does not wait long enough for the logical unit numbers (LUNs) to come online.

This problem occurs when hardware arrays approach the VSS limit of 64 shadow copies per shadow copy set. This hotfix extends the time-out period to allow for the VSS limit.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Windows Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

889100 How to obtain the latest service pack for Windows Server 2003

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Windows Server 2003, x86-based versions
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   28-Apr-2005  00:06  5.2.3790.318      274,432  Swprv.dll        
   26-Apr-2005  23:34  5.2.3790.318      141,312  Volsnap.sys
   28-Apr-2005  00:06  5.2.3790.318      545,280  Vssapi.dll       
   26-Apr-2005  23:34  5.2.3790.318      666,624  Vssvc.exe        
   28-Apr-2005  00:06  5.2.3790.318       18,432  Vss_ps.dll       
   26-Apr-2005  23:33  5.2.3790.318       59,392  Ws03res.dll
Windows Server 2003, Itanium-based versions
   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   27-Apr-2005  09:06  5.2.3790.318      706,048  Swprv.dll        IA-64
   26-Apr-2005  08:28  5.2.3790.318      418,816  Volsnap.sys
   27-Apr-2005  09:06  5.2.3790.318    1,351,168  Vssapi.dll       IA-64
   26-Apr-2005  08:28  5.2.3790.318    1,801,216  Vssvc.exe        IA-64
   27-Apr-2005  09:06  5.2.3790.318       28,160  Vss_ps.dll       IA-64
   26-Apr-2005  08:21  5.2.3790.318       58,880  Ws03res.dll      IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was corrected in Windows Server 2003 Service Pack 1 (SP1).
Modification Type:MinorLast Reviewed:7/26/2006
Keywords:kbHotfixServer kbQFE kbBug kbfix kbpubtypekc KB896592 kbAudITPRO
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