FIX: 32-bit versions of performance monitoring software may not be able to access Windows Media Services 9 Series performance counters on computers that are running Windows Server 2003 x64 Editions (896421)

SYMPTOMS

If Microsoft Windows Media Services 9 Series is installed on computers that are running Microsoft Windows Server 2003 x64 Editions, 32-bit versions of performance monitoring software may not be able to access the Windows Media Services performance counters. For example, the Windows Media Services Management Pack for Microsoft Operations Manager (MOM) may not be able to access the performance counters.

RESOLUTION

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

The following file is available for download from the Microsoft Download Center:

Download the WindowsMedia9-KB896421-x64-ENU.exe package now.

For more information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

WORKAROUND

To work around this behavior, make sure that all performance counters are available to the performance monitoring software. To do this, you must copy files from a Windows Media Services-based server that is running on a 32-bit version of Windows Server 2003 to the Windows Media Services-based server that is running a Windows Server 2003 x64 Edition. The following table lists the files that you must copy.

File name	Source location	Target location
Wmsperf.dll	%systemroot%\System32	%systemroot%\Syswow64
WMSServerResourceRes.dll	%systemroot%\System32\Windows media\Server	%systemroot%\Syswow64\Windows media\Server

Note Do not register the 32-bit versions of these DLLs.

MORE INFORMATION

Technical support for Windows x64 editions

Your hardware manufacturer provides technical support and assistance for Microsoft Windows x64 editions. Your hardware manufacturer provides support because a Windows x64 edition was included with your hardware. Your hardware manufacturer might have customized the Windows x64 edition installation with unique components. Unique components might include specific device drivers or might include optional settings to maximize the performance of the hardware. Microsoft will provide reasonable-effort assistance if you need technical help with your Windows x64 edition. However, you might have to contact your manufacturer directly. Your manufacturer is best qualified to support the software that your manufacturer installed on the hardware.

For product information about Microsoft Windows XP Professional x64 Edition, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/64bit/default.mspx

For product information about Microsoft Windows Server 2003 x64 editions, visit the following Microsoft Web site:

http://www.microsoft.com/windowsserver2003/64bit/x64/default.mspx