FIX: 32-bit versions of performance monitoring software may not be able to access Windows Media Services 9 Series performance counters on computers that are running Windows Server 2003 x64 Editions (896421)
The information in this article applies to:
- Microsoft Windows Media Services 9 Series
- Microsoft Windows Server 2003, Datacenter x64 Edition
- Microsoft Windows Server 2003, Enterprise x64 Edition
- Microsoft Windows Server 2003, Standard x64 Edition
SYMPTOMSIf Microsoft Windows Media Services 9 Series is installed on computers that are running Microsoft Windows Server 2003 x64 Editions, 32-bit versions of performance monitoring software may not be able to access the Windows Media Services performance counters. For example, the Windows Media Services Management Pack for Microsoft Operations Manager (MOM) may not be able to access the performance counters.RESOLUTIONA supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
The following file is available for download from the Microsoft Download Center:
For more information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
WORKAROUNDTo work around this behavior, make sure that all performance counters are available to the performance monitoring software. To do this, you must copy files from a Windows Media Services-based server that is running on a 32-bit version of Windows Server 2003 to the Windows Media Services-based server that is running a Windows Server 2003 x64 Edition. The following table lists the files that you must copy. |
Wmsperf.dll | %systemroot%\System32 | %systemroot%\Syswow64 | WMSServerResourceRes.dll | %systemroot%\System32\Windows media\Server | %systemroot%\Syswow64\Windows media\Server | Note Do not register the 32-bit versions of these DLLs.
Modification Type: | Minor | Last Reviewed: | 6/2/2006 |
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Keywords: | kbinfo kbQFE kbHotfixServer KB896421 kbAudITPRO |
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